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- Tasks: Manage diverse debt cases and maximise revenue for Camden Council.
- Company: Join Camden Council, a leader in social change and community support.
- Benefits: Enjoy flexible working, 27 days leave, and a fantastic pension scheme.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and knowledge of debt recovery processes required.
The predicted salary is between 42221 - 42221 £ per year.
Salary: £42,221
Grade: Level 3, Zone 2
Location: 5 Pancras Square, London N1C 4AG / Dennis Geffen Annexe, Camley Street, London N1C 4DG
Contract Type: Permanent
Hours: 36, Full Time
Closing date: Wednesday 20th May 2026; 23:55
About Camden
Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind.
What You’ll Be Doing / How You’ll Be Involved
As a Credit Control Officer, you will be part of a team managing a large, diverse caseload of debt including Sundry, Commercial Rent, Care Charges, Housing Benefit and Former Tenant arrears. You’ll take a customer focused approach to maximising revenue and collection for the organisation as well as delivering the ambitions set out in our Camden 2025 plan. You’ll provide a professional and proactive service by responding to a variety of correspondence, taking telephone calls while working with services and colleagues to ensure accurate, effective billing while maximising recovery of debt in a cost-effective way. You will identify and take recovery action against individuals, businesses and public bodies all the way through the collection process. This will require you to attend and represent the Council in court both in person and virtually. This role can be challenging, as you’ll be managing a range of queries relating to billing and taking debt recovery action. However, you’ll be playing a crucial role in supporting the Council in maximising its resources to deliver the best possible outcomes for our residents.
All About You
We’re looking for someone with excellent analytical and literacy, plus written and verbal communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, and will have the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to maximise the council’s income through debt recovery. You will be able to show evidence of recovering debt from individuals, companies as well as public bodies and the different processes, skills and consideration that need to be applied to each. Experience of recovering Local Authority Debt is preferable and legal debt recovery processes is essential along with a good working knowledge of welfare benefits and relevant debt related points of the Care Act. More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.
The application process: Complete a short application via our job portal – please ensure you also answer the below questions and include in your supporting statement at the top. If you do not answer these questions your application will not be considered. We want to give everyone the same chance to showcase their relevant skills and experience so please clearly answer these two questions, in order:
- Can you confirm you have a minimum of 2 years customer service experience including face to face, phone and written?
- Do you have a minimum of 1 year’s debt recovery and credit control experience?
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Credit Control Officer employer: LONDON BOROUGH OF CAMDEN
Contact Detail:
LONDON BOROUGH OF CAMDEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Officer
✨Tip Number 1
Get to know Camden's values and mission. When you walk into that interview, show us how your experience aligns with our goals. We want to see your passion for making a difference in the community!
✨Tip Number 2
Practice your communication skills! As a Credit Control Officer, you'll be dealing with various stakeholders. So, brush up on your verbal and written skills to ensure you can convey your ideas clearly and confidently.
✨Tip Number 3
Don’t forget to prepare for those tricky questions about debt recovery processes. We want to hear about your past experiences and how you've tackled challenges in this area. Be ready to share specific examples!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at Camden. Let’s make a difference together!
We think you need these skills to ace Credit Control Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what Camden is looking for, and it’ll help you tailor your application to show off your relevant skills and experience.
Answer the Key Questions Upfront: Make sure you kick off your supporting statement by answering the two key questions they’ve asked for. This shows you’re paying attention and gives you a chance to highlight your customer service and debt recovery experience right away.
Showcase Your Skills: Use your application to really showcase your analytical and communication skills. Give examples of how you've tackled challenges in debt recovery or customer service, and don’t forget to mention any relevant IT skills you have!
Apply Through Our Website: We recommend applying through Camden's job portal. It’s straightforward and ensures your application gets to the right place. Plus, it’s always good to follow the official process!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of debt recovery processes and local authority debt. Familiarise yourself with Camden's 2025 plan and how your role as a Credit Control Officer fits into it. This will show that you're not just interested in the job, but also in the organisation's goals.
✨Showcase Your Experience
Be ready to discuss your customer service experience and how it relates to debt recovery. Prepare specific examples of how you've successfully managed debt collection in the past, especially if you've dealt with various stakeholders. This will help demonstrate your ability to handle the challenges of the role.
✨Practice Your Communication Skills
Since you'll be dealing with a range of queries and stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would explain complex debt recovery processes in simple terms.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in debt recovery, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.