At a Glance
- Tasks: Deliver a customer-focused service while managing Council Tax and Business Rates.
- Company: Join Camden Council, a diverse and inclusive workplace in London.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Other info: Anonymised application process to promote diversity and inclusion.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in Council Tax and strong communication skills are essential.
The predicted salary is between 30000 - 32597 £ per year.
Join to apply for the Council Tax Officer role at London Borough of Camden.
Salary: £38,923; Grade: Level 3, Zone 1; Location: 5 Pancras Square, London, N1C 4AG; Contract type: Permanent; Hours per week: 36; Closing date: Sunday 7th September 2025, 23:55.
Overview
The role involves delivering a professional, customer-focused service while maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates. You will deal directly with the public, answer written correspondence accurately and liaise with taxpayers on the telephone. You will predominantly handle later stages of recovery, including those at bailiff stage, discussing payment plans and liaising with enforcement agents. You may also trace absconders to settle old debts where post has been returned undelivered. You will act as a contact for customers, building ongoing relationships and ensuring records are updated accurately and timely, e.g. student accommodation. Periodic attendance at the Local Magistrates’ Court may be required to negotiate payment arrangements and address attendees’ queries. Other tasks include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.
Key Requirements
- Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it.
- Excellent IT and communication skills.
- Ability to act professionally and communicate patiently but effectively with those in difficulty.
- Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands.
Desirable
- CIVICA system experience desirable.
This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.
About you
We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service. IRRV qualified or previous technical experience gained from having worked in a Council Tax customer-focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards. More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.
What We Offer
- 27 days annual leave for new starters, rising to 31 days after 5 years.
- Local Government Pension Scheme.
- Flexible working opportunities.
- Interest free loans.
- Access to our staff networks.
- Career development and training.
- Wellbeing support and activities.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit www.camdenjobs.co.uk/staff-benefits for more details.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
Council Tax Officer in Camden Town employer: London Borough of Camden
As a Strategic Programme Manager with the London Borough of Camden, you will be part of a forward-thinking team dedicated to enhancing social care and inclusion across London. The organisation fosters a collaborative work culture that values innovation and professional growth, offering numerous opportunities for career advancement while making a meaningful impact in the community. With a focus on cross-borough partnerships and strategic leadership, this role provides a unique chance to drive change in a vibrant urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Officer in Camden Town
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like London Borough of Camden, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like London Borough of Camden and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Council Tax Officer in Camden Town
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for London Borough of Camden and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at London Borough of Camden
✨Get to Know Public Sector Values
Before your interview with London Borough of Camden, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for London Borough of Camden.
