Awaab’s Operations & Compliance Manager in City of London

Salary: £57,416 - £65,532
Grade: Level 5 Zone 1
Location: Holmes Road, NW5 3AP
Contract Type: 12 Months (Fixed Term)
Hours: Full Time (36 hours)
Closing Date: Friday 16th October 2026 at 23:59

About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.

How You’ll Be Involved
The Awaab’s Compliance & Operations Manager will lead the operational coordination, compliance oversight and assurance arrangements for Camden’s response to hazards that fall within the scope of Awaab’s Law. The role will sit within Awaab’s Compliance and will ensure that cases are monitored from referral and triage through investigation, make-safe activity, remedial works, resident communication and closure, with clear evidence that statutory and internal timescales have been met. The postholder will provide a clear link between operational delivery teams and the Awaab’s Compliance function, ensuring that risks are identified early, escalations are managed effectively, and senior managers have reliable information on performance, compliance, resident risk, KPI trends and service pressures. The role will support a delivery model that may change over time and must be able to work across internal teams, TMOs, contractors and partner services to secure timely action and provide independent oversight of compliance. This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.

All About You
You are an experienced and confident leader with a passion for delivering safe, compliant and resident-focused services. You have a strong track record of managing teams, driving performance and creating a culture where colleagues feel supported, empowered and accountable for delivering excellent outcomes. You will be skilled at providing strategic direction while maintaining oversight of day-to-day operations, ensuring that compliance activities are effective, well-governed and focused on protecting residents. Comfortable working in a fast-paced environment, you can prioritise competing demands, use performance data to identify risks and opportunities, and make informed decisions when dealing with complex or sensitive issues. We are looking for someone who can build strong relationships across teams and with key stakeholders, communicate clearly and confidently, and support others to develop through coaching, mentoring and constructive feedback. You will be committed to high standards of customer care, continuous improvement and evidence-based decision making, with the ability to provide assurance that services are meeting their statutory and organisational responsibilities. Most importantly, you will share our commitment to resident safety and wellbeing, leading by example to foster an inclusive, supportive and high-performing culture that delivers positive outcomes for Camden residents.

How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.