At a Glance
- Tasks: Assist clients with travel needs, ensuring their safety and well-being during journeys.
- Company: CATS Camden Accessible Travel Solutions, a supportive and inclusive transport service.
- Benefits: 27 days annual leave, flexible working, career development, and well-being support.
- Other info: Inclusive hiring practices and commitment to barrier-free recruitment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Basic literacy, relevant experience, and readiness to obtain First Aid and Manual Handling training.
The predicted salary is between 33753 - 33753 £ per year.
Salary: £33,753 pro rata
Location: York Way Depot, Freight Lane, London N1C 4BE
Hours per week: 25
Contract type: Permanent / Part Time
Closing date: Sunday 6th July 2025 23:59
Interviews to be held: Week commencing 14th July 2025
About CATS
Camden Accessible Travel Solutions (CATS) is the Council’s in‑house transport service based at York Way Depot, King’s Cross. It is part of the Environment and Sustainability Directorate and delivers a range of transport services, including accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision, and the management of concessionary travel schemes.
What You’ll Be Doing / How You’ll Be Involved
The post holder will assist clients with differing needs during their travel arrangements within Camden Transport. The role focuses on ensuring safe transport of users to and from school or a day centre, seeing to their safety and well‑being throughout the journey, and handling physical aspects of the job such as mounting and dismounting vehicle, dealing with disabilities and maintaining a hygienic vehicle environment.
- Assist clients with dressing and emergency toileting, as required, and help them into the vehicle.
- Manoeuvre clients, with a driver or escort, using appropriate equipment and techniques, ensuring safe entry, travel and exit of transport at all times.
- Apply health and safety standards in all client interactions and physical assistance.
- Collaborate with the driver to keep the vehicle interior and exterior clean and tidy to required standards, including hygiene control.
- Wear personal protective equipment and uniform as required.
All About You
Successful candidates must possess a basic level of literacy, relevant experience in a similar role, and general fitness to carry out manual handling tasks. Candidates should be ready to obtain First Aid Training, Manual Handling and PATS (Passenger Assistant Training Scheme) within the first six months of employment. Experience working with Special Educational Needs children or vulnerable adults, in a busy and demanding environment, understanding safeguarding and child protection practices, and possessing excellent customer‑care skills will be highly desirable.
What We Offer
- 27 days annual leave for new starters, rising to 31 days after five years
- Local Government Pension Scheme
- Flexible working opportunities
- Interest‑free loans
- Access to staff networks
- Career development and training
- Well‑being support and activities
Inclusion and Belonging
Camden welcomes applications from all members of the community and gives particular consideration to people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ individuals, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience.
Asking for Adjustments
Camden is committed to making recruitment barrier‑free. If you need adjustments during the application, interview or assessment process, including alternative formats, please contact us at 020 7974 6655, resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
Anonymised Application
In keeping with Camden’s commitment to inclusion, the recruitment for this role is anonymised to support the objective of reducing unconscious bias.
Passenger Assistant in Camden Town employer: LONDON BOROUGH OF CAMDEN
CATS Camden Accessible Travel Solutions is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant area of King's Cross, employees benefit from flexible working opportunities, comprehensive training programmes, and a commitment to inclusivity, making it an ideal place for those seeking meaningful and rewarding employment in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant in Camden Town
✨Tip Number 1
Get to know the company! Research CATS Camden Accessible Travel Solutions and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to passenger assistance and think about your past experiences. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Dress the part! Make sure you look professional and appropriate for the interview. First impressions matter, especially in a role focused on client care and safety.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at CATS.
We think you need these skills to ace Passenger Assistant in Camden Town
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the Passenger Assistant role. We want to see how your background aligns with what we do at CATS, so don’t hold back!
Show Your Passion for Helping Others:In your written application, let us know why you’re passionate about supporting clients with differing needs. Share any personal experiences or motivations that drive you to work in this field – it really helps us get to know you better!
Keep It Clear and Concise:While we love a good story, make sure your application is easy to read and straight to the point. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and allows you to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Passenger Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like assisting clients with disabilities and ensuring their safety during transport. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Experience
Be ready to discuss any relevant experience you have, especially if you've worked with vulnerable individuals or in a similar environment. Prepare examples that highlight your customer care skills and your ability to handle manual tasks safely. This will show the interviewer that you're well-equipped for the challenges of the job.
✨Emphasise Safety and Well-being
Since the role focuses heavily on the safety and well-being of clients, be prepared to talk about how you would apply health and safety standards in your interactions. Think of scenarios where you ensured a safe environment and how you would handle emergencies, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, such as First Aid and Manual Handling, or how the team collaborates to maintain hygiene standards. This shows your interest in the role and your commitment to professional development.
