At a Glance
- Tasks: Support residents and manage non-residential assets for a thriving community.
- Company: Join Camden, a forward-thinking organisation dedicated to social change.
- Benefits: Enjoy flexible working, 27 days leave, and a supportive work environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Passionate about service, strong communication skills, and organised.
The predicted salary is between 37312 - 39724 £ per year.
Salary and Contract: £37,312 - £39,724 per annum. Grade: Level 2 Zone 2. Location: 5 Pancras Square, N1C 4AG. Contract: Permanent x 2, Fixed Term x 4. Hours: Full Time (36 hours). Closing Date: Wednesday 1st July 2026 at 23:59.
About Camden: Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing:
- Provide an efficient and effective service to residents and the Neighbourhoods team, enabling estate-based teams to focus on the most urgent or complex issues.
- Manage and let the council’s non‑residential assets, including garages, parking spaces and sheds.
- Process orders for keys and fobs in collaboration with the Council’s Customer Service Team.
- Respond promptly to resident enquiries, providing acknowledgement and escalating urgent cases as needed.
- Collaborate with stakeholders to create a positive and thriving living environment.
All About You:
- Passionate about delivering services that put residents at the heart of everything you do.
- Caring, proactive approach and solution‑focused mindset.
- Strong communicator capable of building positive relationships with residents, colleagues and partners.
- Organised, detail‑focused with the ability to manage enquiries, update systems accurately and progress work efficiently.
- Comfortable using digital systems and handling administrative tasks such as drafting correspondence and coordinating actions.
- Experience or interest in managing non‑residential assets such as garages, sheds and parking spaces.
Additional Requirements: Enhanced DBS check required; exempt from Rehabilitation of Offenders Act.
What We Offer:
- Flexible working.
- 27 days annual leave (+ bank holidays).
- Family leave, loan schemes and access to staff networks.
- Pensions scheme.
Inclusion and Belonging: At Camden, we welcome applications from all parts of our community, especially people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments: If you need assistance during the application, interview or assessment process, please let us know. We can provide information in alternative formats, extra time in assessments or other reasonable adjustments for disabled, neurodiverse or long‑term health conditions.
Contact: 020 7974 6655, atresourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG.
Anonymised Application: Recruitment for this role is anonymised to support the objective of reducing unconscious bias.
Neighbourhood Housing Support Officer in Camden Town employer: LONDON BOROUGH OF CAMDEN
Camden is an exceptional employer dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on community engagement, flexible working arrangements, and generous benefits such as 27 days of annual leave, Camden empowers its staff to make a meaningful impact in the lives of residents while promoting personal and professional growth.
