At a Glance
- Tasks: Manage accounts for over 9,800 leaseholders and oversee leasehold charges.
- Company: Camden is dedicated to radical social change and prioritises community engagement.
- Benefits: Enjoy flexible working, 27 days annual leave, and access to staff networks.
- Other info: This is a 12-month fixed-term contract based in N1C 4AG.
- Why this job: Join a supportive team making a meaningful impact on residents' lives.
- Qualifications: Proactive approach with understanding of housing services or willingness to learn.
The predicted salary is between 42221 - 47940 £ per year.
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
Job Details
- Starting salary: £42,221 - £47,940
- Job Grade: Level 3 Zone 2
- Work location: 5 Pancras Square, N1C 4AG
- Contract type: 12 Months Fixed Term
- Hours per week: 36 Hours (Full Time)
- Closing date: Friday 26th June at 23:59
What You’ll Be Doing
As a Leasehold Income Officer, you’ll be part of a busy and supportive income team managing accounts for over 9,800 leaseholders, playing a vital role in safeguarding essential income that supports housing services. You’ll take ownership of a diverse portfolio, proactively managing leasehold charges such as service charges and major works, using a balanced, person‑centred approach that prioritises early engagement while confidently progressing enforcement action where required. This is a collaborative role where you’ll work closely with colleagues across Housing and Repairs, build strong relationships with leaseholders, and contribute to a high‑performing service that combines commercial awareness with empathy making a meaningful impact on both residents and the organisation.
All About You
You’ll share our ambition to make Camden the best place to live and work, with a strong commitment to putting residents at the heart of every interaction. You’ll bring a proactive, compassionate and inclusive approach, with the ability to build trusted relationships, communicate clearly and support people from a wide range of backgrounds. You understand the importance of delivering accessible, transparent and responsive services, and you’re motivated to make a positive difference to residents’ lives. Confident using systems and data, you’ll manage your workload effectively, keeping accurate records and using insight to inform timely and appropriate action. You’ll take a balanced approach to your work acting early to prevent issues, offering support where needed, and working collaboratively with colleagues and partners to achieve the best outcomes. With an understanding of housing services or a willingness to develop your knowledge, you’ll combine empathy with accountability to deliver fair, consistent and sustainable results for leaseholders and the wider community.
What We Offer
- Flexible working
- 27 days annual leave plus bank holidays
- Family leave, loan schemes and access to staff networks
- Pensions scheme
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.
Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Leasehold Income Officer in Camden Town employer: LONDON BOROUGH OF CAMDEN
Camden offers a competitive salary of £42,221 - £47,940 and values diversity, encouraging applications from underrepresented communities. Located at 5 Pancras Square, the team focuses on creating inclusive and responsive housing services.
