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For Companies At a Glance
- Tasks: Support residents in managing their housing income and maintaining financial stability.
- Company: Join Camden, a forward-thinking organisation dedicated to social change.
- Benefits: Enjoy flexible working, 27 days leave, and a supportive work environment.
- Why this job: Make a real difference in people's lives while promoting housing equality.
- Qualifications: Strong communication skills and understanding of welfare benefits required.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
The predicted salary is between 36000 - 42000 ÂŁ per year.
Salary: ÂŁ42,221 - ÂŁ47,940; Grade: Level 3 Zone 2; Location: 5 Pancras Square N1C 4AG; Contract Type: Permanent; Hours: Full Time (36 hours); Closing Date: Sunday 8 February 2026 at 23:59.
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.
What You’ll Be Doing
As an Income Officer, you will provide a person-centred housing income collection service that supports residents across the borough to sustain their tenancies and maintain financial stability. You will take a proactive approach to managing rent accounts, stepping in early to prevent arrears, offering practical guidance, and responding sensitively to individual needs. This role combines supportive work with firm income recovery, from helping tenants maximise their income and resolve issues at an early stage, to managing complex cases that may require legal action, court attendance or enforcement. Using sound judgement, strong communication skills and a solid understanding of welfare benefits, housing policy and income-management processes, you will balance empathy with accountability ensuring rent is collected efficiently while promoting positive outcomes for residents. This is a rewarding, fast-paced role where you will make a meaningful difference to tenants’ lives and contribute to the overall financial resilience of Camden’s housing services. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work, and who is passionate about delivering services in a relational, resident-focused way. You care deeply about housing equality and believe everyone deserves a safe, warm home and a sense of belonging in their community. You take a proactive approach, stepping in early to support residents, preventing issues before they escalate, and creating positive change rather than waiting for it. You keep services accessible, approachable and transparent, always going the extra mile to meet diverse needs and connecting residents to the right support. Your approach is caring and person-centred; you listen, understand and act with residents’ wellbeing in mind. Collaboration is at the heart of how you work; you value the insight residents bring and ensure their voices shape the services they receive. You will bring a good understanding of welfare benefits, strong communication and safeguarding awareness, confidence with digital tools, and the ability to work across teams to deliver inclusive, efficient and financially responsible housing services.
How To Apply
To apply for this job please follow the Apply link. In the “Why you?” section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
Job Profile and What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work-life balance is extremely important, so we offer family leave, loan schemes and access to our staff networks. We also have a pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Income Officer - Sheltered Housing in Camden Town employer: LONDON BOROUGH OF CAMDEN
Contact Detail:
LONDON BOROUGH OF CAMDEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer - Sheltered Housing in Camden Town
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Camden. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for your interview by practising common questions related to income management and tenant support. Think about real-life examples where you've made a difference, as this will show your passion for helping residents.
✨Tip Number 3
Show off your understanding of welfare benefits and housing policies during interviews. This knowledge is crucial for the Income Officer role, so brush up on the latest changes and be ready to discuss how they impact tenants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining Camden and making a positive impact.
We think you need these skills to ace Income Officer - Sheltered Housing in Camden Town
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to hear your personal experiences and insights, so avoid using AI-generated content. Your unique perspective is what makes you stand out!
Tailor Your Responses: Make sure to closely read the 'About You' section in the job description. We’re looking for specific examples that demonstrate how you meet those criteria. Tailoring your responses will show us that you understand the role and are genuinely interested.
Show Your Passion: We love candidates who are enthusiastic about making Camden a better place! Share your passion for housing equality and how you can contribute to our mission. This will help us see your commitment to the role and the community.
Proofread Your Application: Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your message. A polished application shows us that you care about the details and are serious about the opportunity!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of welfare benefits and housing policy. Understanding these areas will help you demonstrate your expertise and show that you're ready to tackle the challenges of the Income Officer role.
✨Show Your Empathy
This role is all about supporting residents, so be prepared to share examples of how you've approached sensitive situations in the past. Highlight your ability to listen and respond to individual needs, as this will resonate well with the interviewers.
✨Be Proactive
Talk about times when you've stepped in early to prevent issues from escalating. This proactive approach is key for the Income Officer position, so make sure to illustrate your commitment to creating positive change in the community.
✨Collaboration is Key
Emphasise your experience working across teams and valuing resident insights. The interviewers will be looking for someone who can work collaboratively, so share specific examples of how you've successfully partnered with others to deliver effective services.
