At a Glance
- Tasks: Coordinate vital administrative support for Camden’s Property Services and enhance resident experiences.
- Company: Join Camden, a forward-thinking organisation dedicated to social change and community improvement.
- Benefits: Enjoy flexible working, 27 days annual leave, and a generous pension scheme.
- Other info: Inclusive workplace welcoming diverse applicants and committed to accessibility.
- Why this job: Make a real difference in residents' lives while developing your coordination skills.
- Qualifications: Strong organisational skills and experience in administrative support or coordination.
The predicted salary is between 38923 - 43749 £ per year.
Salary: £38,923 - £43,749; Grade: Level 3 Zone 1; Location: Holmes Road Depot, NW5 3AP; Contract Type: Permanent (x2); Hours: Full Time (36 hours); Closing Date: Monday 15th June at 23:59.
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing
This role provides vital administrative and coordination support across Camden’s Property Services, including Damp & Mould, Legal Disrepair, Voids and Major Works. You will help ensure that repairs, inspections, follow‑on works and planned programmes are delivered efficiently, in line with regulatory requirements, and with a strong focus on resident experience. You will coordinate activities across the end‑to‑end process, supporting the progression of works from initial inspection through to completion and aftercare where required. This includes raising purchase orders, processing and reconciling invoices, tracking payments, and maintaining accurate and auditable records across multiple workstreams. Working closely with surveyors, contractors, operatives, resident liaison officers and legal colleagues, you will support the day‑to‑day delivery of services by managing documentation, updating systems, monitoring progress and escalating risks or delays.
A key part of the role involves supporting residents. You will communicate upcoming works, arrange appointments, respond to enquiries and provide clear, compassionate updates, particularly for residents affected by disrepair issues or major works. You will also support follow‑up and aftercare activity to ensure issues are resolved and any emerging concerns are identified early. Your work will contribute to improved turnaround times, strong financial management, regulatory compliance (including requirements such as Awaab’s Law where applicable), and a positive, consistent customer experience. The role is designed to be flexible, enabling you to work across service areas and provide cover where needed.
All About You
You’re an organised, proactive individual who thrives on coordinating multiple tasks and keeping things running smoothly. You bring a balance of strong administrative skills and a people‑focused approach, ensuring accurate record keeping while maintaining clear, supportive communication. You feel confident engaging with a wide range of stakeholders, particularly residents who may be impacted by works, approaching conversations with care, clarity and empathy. You enjoy working collaboratively with contractors, surveyors and operational teams, helping to resolve issues quickly and keep projects on track. With experience in coordination or administrative support ideally within repairs, voids or similar environments you’re comfortable managing financial processes such as raising purchase orders and tracking invoices. Strong organisational skills, attention to detail and confidence using IT systems (including Microsoft Office and repairs/voids systems) will help you succeed in this role. Above all, you are committed to delivering positive outcomes for residents and contributing to a service that is efficient, responsive and inclusive. Experience in social housing or an understanding of planned works, voids or contractor management would be beneficial, but not essential.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (plus bank holidays), we also offer family leave, loan schemes and access to staff networks. We also have a generous pensions scheme.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions. Please contact us on 020 7974 6655, atresourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Business Coordinator in Camden Town employer: LONDON BOROUGH OF CAMDEN
Camden is an exceptional employer dedicated to fostering a supportive and inclusive work environment where every employee can thrive. With a strong focus on community impact, the role of Business Coordinator offers not only competitive benefits such as flexible working hours and generous leave but also opportunities for professional growth within a collaborative team that prioritises resident experience and social change. Join us at our Holmes Road Depot, where your contributions will directly enhance the lives of our residents and help shape a better future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Business Coordinator in Camden Town
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Camden. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Camden’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission to improve resident experiences.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with residents and contractors, being clear and compassionate in your responses is key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Camden.
We think you need these skills to ace Business Coordinator in Camden Town
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Coordinator. Use keywords from the job description to show that you understand what Camden is looking for.
Showcase Your Organisational Skills:Since this role is all about coordination, don’t forget to emphasise your organisational abilities. Share examples of how you've successfully managed multiple tasks or projects in the past to demonstrate your capability.
Communicate Clearly and Compassionately:Given the focus on resident experience, it’s important to convey your communication skills. Use your application to illustrate how you’ve effectively engaged with stakeholders, especially in sensitive situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Coordinator role and its responsibilities. Familiarise yourself with Camden’s Property Services, especially areas like Damp & Mould and Legal Disrepair. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything running smoothly and met deadlines, as this will resonate well with the interviewers.
✨Emphasise Your People Skills
The role involves a lot of communication with residents and various stakeholders. Be ready to discuss how you’ve handled sensitive conversations in the past, particularly with individuals facing challenges. Show that you can approach these discussions with empathy and clarity.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about Camden’s approach to resident engagement or how they measure success in the Property Services team. This shows your genuine interest in the role and the organisation.
