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- Tasks: Manage Business Rates accounts and ensure effective billing and collection processes.
- Company: Join Camden Council, a diverse and inclusive workplace in the heart of London.
- Benefits: Enjoy a competitive salary, flexible working arrangements, and a supportive environment.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference in your community while developing your professional skills.
- Qualifications: IRRV qualified or equivalent experience with strong analytical and communication skills.
The predicted salary is between 38923 - 38923 £ per year.
Starting salary: £38,923. Job Level: Level 3, Zone 1. Work Location: 5 Pancras Square, London, N1C 4AG. Hours per week: 36. Contract type: Permanent. Closing date: Wednesday 13th May 2026; 23:55.
About the Role
As a Business Rates Officer, you will manage a large working group of Business Rates accounts and associated Business Improvement District (BID) Levy accounts. You will ensure the Council delivers an effective billing, collection, and recovery process, focusing on customer service to maximise revenue whilst meeting legal and statutory requirements.
Responsibilities
- Provide a professional and proactive service by responding to correspondence and telephone calls.
- Identify and develop recovery action against businesses throughout the recovery process.
- Attend and represent the Council at Magistrates Court, High Court, and virtual hearings.
- Handle a range of queries related to billing, collection, and recovery, supporting the Council in maximising resources.
- Identify improvements to processes and systems, working effectively as part of a team.
Qualifications
- IRRV qualified or equivalent experience in a Business Rates customer‑focused environment.
- Excellent analytical, literacy, and written communication skills.
- Proficient knowledge of IT applications and software.
- Understanding of data protection/sharing, audit, and financial standards.
- Ability to work flexibly, balance competing priorities, and meet deadlines.
- Tactful stakeholder management and strong problem‑solving skills.
Benefits
You will receive a host of benefits and enjoy flexible working arrangements.
EEO Statement
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
Business Rates Officer employer: LONDON BOROUGH OF CAMDEN
Contact Detail:
LONDON BOROUGH OF CAMDEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rates Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute as a Business Rates Officer. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Business Rates Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Business Rates Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of correspondence and customer interaction, it’s crucial to demonstrate your written communication skills. Keep your language clear and professional, but also let your personality shine through – we love a bit of character!
Highlight Your Problem-Solving Abilities: As a Business Rates Officer, you'll need to tackle various challenges. Use your application to share examples of how you've successfully resolved issues in the past. We’re looking for proactive thinkers who can navigate tricky situations with ease.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at LONDON BOROUGH OF CAMDEN
✨Know Your Stuff
Make sure you brush up on your knowledge of business rates and the specific responsibilities of a Business Rates Officer. Familiarise yourself with the legal and statutory requirements, as well as any recent changes in legislation that might affect the role.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer service, be prepared to discuss examples from your past experiences where you've successfully handled queries or resolved issues. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified improvements in processes or systems. Be ready to share how you approached these challenges and the positive outcomes that resulted, showcasing your analytical skills and proactive mindset.
✨Prepare for Stakeholder Management Questions
Expect questions about how you would manage relationships with various stakeholders. Prepare examples that illustrate your tactful approach and ability to balance competing priorities while ensuring all parties feel heard and valued.