Quality and Performance Monitoring Officer
Job Title: Quality and Performance Monitoring Officer
Grade: BR7
Salary: £30,463 Pro rata per annum
Contract: Permanent, Part Time, 28 hours per week
Working Hours: Between Monday to Friday, 9.00am to 5.00pm
Location: Bromley Civic Centre and community locations across the London Borough of Bromley
Working Pattern: Hybrid working, with a minimum of 2 days per week office attendance and regular visits to care providers and people receiving services across Bromley
Help Make a Difference to the Quality of Adult Social Care Services in Bromley
The London Borough of Bromley is seeking a motivated and enthusiastic Quality Assurance Officer to join our Quality and Provider Relations Team within Adult Social Care.
This is an exciting opportunity to play a key role in ensuring that some of our most vulnerable residents receive safe, effective and high-quality care. Working closely with commissioned providers, people who use services, carers and professionals, you will help monitor standards, identify areas for improvement and contribute to maintaining a strong and responsive provider market.
As part of the team, you will undertake quality monitoring visits to people receiving care in their own homes and extra care housing. You will gather feedback, review service delivery, identify concerns and support the Council's work in promoting high standards of care across Bromley.
About the Role
You will:
- Conduct quality monitoring visits across a range of adult social care services.
- Engage directly with people receiving care, their families and carers to understand their experiences.
- Analyse information from visits, to identify themes and areas for improvement.
- Support the investigation and escalation of provider concerns where quality or safety issues are identified.
- Work alongside colleagues, health partners and providers to promote continuous improvement.
- Contribute to reports, quality assurance activity and contract monitoring processes.
- Help ensure providers meet Care Act, CQC and Council quality standards.
This is a varied role that combines community-based work, relationship management, quality assurance and analytical skills.
About You
We are looking for someone who:
- Has experience of working with older people, vulnerable adults or within health and social care services.
- Has excellent communication and interpersonal skills and can build positive relationships with a wide range of people.
- Is confident gathering information, conducting visits and producing clear written reports.
- Can analyse information and identify potential risks, concerns or emerging trends.
- Has good IT skills, including Microsoft Office applications.
- Understands the importance of safeguarding, confidentiality and person-centred practice.
- Has knowledge of the Care Act 2014 and the standards expected of regulated care services.
- Is organised, proactive and able to manage competing priorities effectively.
Why Join Bromley?
At Bromley, we are committed to supporting our staff to thrive and develop. We offer:
- Flexible and hybrid working arrangements.
- Generous annual leave entitlement.
- Ongoing learning and development opportunities.
- A supportive team environment with opportunities to contribute to service improvement and innovation.
If you are passionate about improving outcomes for adults who use care services and want to make a meaningful contribution to quality assurance and provider oversight, we would love to hear from you.
Closing Date: Friday 25th September at 23:59
Interview Date: TBC
Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here .
For an informal discussion about the role, please contact:
Liz Embury Team Leader, Quality & Provider Relations Team 020 8461 7341
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities.As part of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk.
Quality and Performance Monitoring Officer
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Quality and Performance Monitoring Officer employer: London Borough of Bromley
The London Borough of Bromley is an excellent employer, offering a dynamic work environment where you can make a significant impact on the community through strategic leadership in pensions governance. With a strong commitment to employee development and a collaborative culture, you will have opportunities for professional growth while working alongside dedicated Councillors and officers. Located in a vibrant area, this role not only provides meaningful work but also a chance to contribute to the future of local governance.
