At a Glance
- Tasks: Monitor and improve the quality of adult social care services in Bromley.
- Company: Join the London Borough of Bromley, dedicated to enhancing community care.
- Benefits: Flexible working, generous leave, and ongoing development opportunities.
- Other info: Supportive team environment with a focus on innovation and service improvement.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in health or social care, strong communication, and analytical skills.
The predicted salary is between 40136 - 49056 £ per year.
The London Borough of Bromley is seeking a motivated and enthusiastic Quality Assurance Officer to join our Quality and Provider Relations Team within Adult Social Care. This is an exciting opportunity to play a key role in ensuring that some of our most vulnerable residents receive safe, effective and high-quality care. Working closely with commissioned providers, people who use services, carers and professionals, you will help monitor standards, identify areas for improvement and contribute to maintaining a strong and responsive provider market.
As part of the team, you will undertake quality monitoring visits to people receiving care in their own homes and extra care housing. You will gather feedback, review service delivery, identify concerns and support the Council's work in promoting high standards of care across Bromley.
About the Role
- Conduct quality monitoring visits across a range of adult social care services.
- Engage directly with people receiving care, their families and carers to understand their experiences.
- Analyse information from visits, to identify themes and areas for improvement.
- Support the investigation and escalation of provider concerns where quality or safety issues are identified.
- Work alongside colleagues, health partners and providers to promote continuous improvement.
- Contribute to reports, quality assurance activity and contract monitoring processes.
- Help ensure providers meet Care Act, CQC and Council quality standards.
This is a varied role that combines community-based work, relationship management, quality assurance and analytical skills.
About You
- Has experience of working with older people, vulnerable adults or within health and social care services.
- Has excellent communication and interpersonal skills and can build positive relationships with a wide range of people.
- Is confident gathering information, conducting visits and producing clear written reports.
- Can analyse information and identify potential risks, concerns or emerging trends.
- Has good IT skills, including Microsoft Office applications.
- Understands the importance of safeguarding, confidentiality and person-centred practice.
- Has knowledge of the Care Act 2014 and the standards expected of regulated care services.
- Is organised, proactive and able to manage competing priorities effectively.
Why Join Bromley?
- Flexible and hybrid working arrangements.
- Generous annual leave entitlement.
- Ongoing learning and development opportunities.
- A supportive team environment with opportunities to contribute to service improvement and innovation.
If you are passionate about improving outcomes for adults who use care services and want to make a meaningful contribution to quality assurance and provider oversight, we would love to hear from you.
Closing Date: Friday 25th September at 23:59
Interview Date: TBC
Applications will be assessed based on the criteria set out in the Job Description and Person Specification.
For an informal discussion about the role, please contact: Liz Embury Team Leader, Quality & Provider Relations Team.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Quality and Performance Monitoring Officer in London employer: London Borough of Bromley
The London Borough of Bromley is an excellent employer, offering a dynamic work environment where you can make a significant impact on the community through strategic leadership in pensions governance. With a strong commitment to employee development and a collaborative culture, you will have opportunities for professional growth while working alongside dedicated Councillors and officers. Located in a vibrant area, this role not only provides meaningful work but also a chance to contribute to the future of local governance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Performance Monitoring Officer in London
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Quality and Performance Monitoring Officer in London
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at London Borough of Bromley, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at London Borough of Bromley
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at London Borough of Bromley.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at London Borough of Bromley.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at London Borough of Bromley can really resonate with interviewers and show your commitment to the field.
