At a Glance
- Tasks: Provide vital support and advice to families about education, health, and social care.
- Company: Join a community-focused organisation dedicated to empowering families.
- Benefits: Competitive salary, flexible working, generous employee benefits, and career development opportunities.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of children and families with special educational needs.
- Qualifications: Experience in supporting families and knowledge of SEND legislation required.
The predicted salary is between 31981 - 39087 £ per year.
Salary scale: BR8 (£33,835)
Hours: Full time, 36 hours per week
Flexible working: There is limited opportunity to work from home. The postholder is required to meet with families and professionals in the community throughout the week. In addition, currently the office based working is a minimum of two days a week. However this increases as required by the IASS Manager, up to five days a week, during the postholder’s 6-month induction.
IASS Bromley are looking for a warm, enthusiastic person with excellent communication, interpersonal and organisational skills for this demanding busy post. The role requires the post-holder to provide impartial, confidential, and accurate information, advice and support about education, health and social care to and for children, young people and their parents on matters relating to special educational needs and disabilities, as well as professionals working with the families.
The successful candidate will support families to understand their rights, roles, and responsibilities, empower them to give their views, and encourage them to be at the centre of making informed decisions related to education, health, and social care. The need for strong negotiation skills and the ability to manage situations of conflict is essential to ensure the best outcome is achieved for the children and young people concerned.
The post requires an excellent knowledge of Special Educational Needs and Disabilities, SEND legislation, and the additional support that can be provided to ensure best outcomes are achieved. Previous experience of supporting and working directly with parents and/or young people is required.
The need to work flexibly is essential due to the changing demands of the role and the need to respond to parents in crisis. Working to non-negotiable external deadlines is a crucial skill. The working environment is highly pressured consequently careful planning, organisation, and creative thinking skills are sought to ensure the Service meets its statutory requirements, as per the IASS Minimum Standards.
The post holder will be required to undertake an extensive range of duties, hold a live caseload, which can include complex casework such as matters relating to SEND Tribunals and attending multi-agency meetings, managing your own administrative duties, staffing the Helpline, and monitoring the IASS email inbox as required.
If you have any questions about the role, please contact Denis Mwsegiwa.
We welcome candidates that reflect our local communities. Previous applicants need not apply. This will be a competitive selection process which will assess candidates’ application statement, performance at interview and responses to a range of tests which will encompass a multitude of the skills/knowledge areas described in the person specification. Applicants must demonstrate clear evidenced experience and knowledge as well as the application of the skills and abilities as described in the person specification and meet the qualification criteria or have significant relevant experience.
Closing date for applications: 16th August 2026 at midnight
Interviews inc. testing will be held: 27th August 2026 in Blenheim Children and Family Centre BR6 9BH.
Applications will be assessed based on the criteria set out in the Job Description and Person Specification.
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. Apart of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Location: Bromley Civic Centre
Contract Type: Permanent
Posted: 24/07/2026
Closing time: 23:59
Information Advice and Support Service Officer in London employer: London Borough of Bromley
Brick by Brick Preschool Limited is an excellent employer for those passionate about early childhood education, offering a supportive and welcoming team environment in Beckenham. With ongoing training and professional development opportunities, employees can grow their skills while making a meaningful impact on children's lives. The preschool's commitment to safeguarding and promoting children's welfare ensures a safe and nurturing atmosphere for both staff and students.
StudySmarter Expert Advice🤫
We think this is how you could land Information Advice and Support Service Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at London Borough of Bromley.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from London Borough of Bromley!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like London Borough of Bromley, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at London Borough of Bromley or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Information Advice and Support Service Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to London Borough of Bromley:Before hitting send, make sure to tailor your application specifically to London Borough of Bromley! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at London Borough of Bromley
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
