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- Tasks: Help allocate housing resources and support vulnerable customers with excellent service.
- Company: Join a supportive team at Bromley Civic Centre focused on community welfare.
- Benefits: Enjoy competitive pay, flexible working, and great employee perks.
- Other info: Fixed-term role with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong attention to detail, teamwork, and problem-solving abilities required.
The predicted salary is between 40352 - 42584 £ per year.
You will play a key part in ensuring the effective and efficient use of temporary and permanent housing resources for our customers. A commitment to delivering excellent customer service is fundamental, as many of the people we support are at their most vulnerable. The decisions you make, as well as the way you communicate with customers when making offers of accommodation, can have a significant and lasting impact. You will be required to work in a fast-paced, highly reactive environment, often within tight timescales. The role involves applying housing legislation, exercising sound judgement, and ensuring that properties are allocated accurately and fairly in line with relevant policies and procedures. Efficiency, alongside thoroughness, attention to detail, and care, is essential when working across a range of complex cases.
About You
- Strong accuracy and attention to detail.
- Excellent organisational, analytical and problem-solving abilities.
- A commitment to delivering excellent customer service.
- Strong teamwork skills.
Key Dates
- Closing date for applications: Midnight, 10th May
- Interviews expected: w/c 18th May
Application Process
Applications will be assessed based on the criteria set out in the Job Description and Person Specification. If you would like to speak to the Hiring Manager about the role, please contact Jake Regan‑Fleckney for a confidential discussion. Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email.
Equality & Diversity
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
Benefits
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Housing Allocations Officer - Fixed-term in London employer: London Borough of Bromley
Contact Detail:
London Borough of Bromley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Allocations Officer - Fixed-term in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Allocations Officers. Think about how your skills in customer service and problem-solving can shine through. Practise your answers with a friend or in front of the mirror!
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully managed complex cases or improved processes in previous roles. This will demonstrate your fit for the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to make a difference in the community.
We think you need these skills to ace Housing Allocations Officer - Fixed-term in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see how your skills and experiences align with what we're looking for, so highlight those connections in your application.
Show Off Your Customer Service Skills: Since delivering excellent customer service is key for this role, don’t forget to include examples of how you've provided support to vulnerable individuals in the past. We love to see real-life stories that demonstrate your commitment!
Be Detail-Oriented: Attention to detail is crucial for a Housing Allocations Officer. Make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at London Borough of Bromley
✨Know Your Housing Legislation
Make sure you brush up on relevant housing legislation before your interview. Understanding the laws and policies that govern housing allocations will show that you're serious about the role and can make informed decisions.
✨Demonstrate Customer Service Skills
Since delivering excellent customer service is key, prepare examples of how you've helped vulnerable customers in the past. Think about specific situations where your communication made a difference, and be ready to share these stories.
✨Showcase Your Attention to Detail
In this role, accuracy is crucial. Be prepared to discuss how you ensure thoroughness in your work. You might want to mention any tools or methods you use to keep track of complex cases and maintain high standards.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the job, think about times when you've had to work under pressure. Prepare to discuss how you prioritise tasks and manage tight deadlines while still delivering quality results.