At a Glance
- Tasks: Provide vital support and advice to children and families on education and health matters.
- Company: Join a dedicated team focused on empowering young people and their families.
- Benefits: Competitive salary, flexible working options, and a range of employee perks.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of children and young people with special needs.
- Qualifications: Knowledge of SEND legislation and experience working with families is essential.
The predicted salary is between 33835 - 33835 £ per year.
Salary scale: BR8 (£33,835)
Hours: Full time, 36 hours per week
Flexible working: Limited opportunity to work from home; required to meet with families and professionals in the community. Office based work minimum two days a week, up to five days during 6‑month induction.
Responsibilities
- Provide impartial, confidential, and accurate information, advice and support about education, health and social care to children, young people and parents on matters relating to special educational needs and disabilities.
- Support families to understand their rights, roles, and responsibilities, empower them to give their views, and encourage them to be at the centre of making informed decisions related to education, health and social care.
- Offer strong negotiation skills and manage situations of conflict to ensure the best outcomes for the children and young people concerned.
- Maintain an extensive caseload including complex casework such as SEND tribunals, attend multi‑agency meetings, manage own administrative duties, staff the helpline, and monitor the IASS email inbox.
- Work flexibly, respond to parents in crisis, meet non‑negotiable external deadlines, and ensure the service meets statutory requirements.
Qualifications
- Excellent knowledge of Special Educational Needs and Disabilities (SEND) legislation and related support.
- Previous experience of supporting and working directly with parents and/or young people.
- Strong communication, interpersonal and organisational skills.
- Ability to negotiate, manage conflict and plan effectively under pressure.
Benefits
- Competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme, including Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex, and a wide range of local and national discounts.
Equal Opportunities
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. Reasonable adjustments will be considered to support disability employment. We welcome candidates that reflect our local communities.
If you have any questions about the role, please contact Denis Mwsegiwa on 020 8461 7143.
Information Advice and Support Service CYP Officer employer: London Borough of Bromley
As an employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of our employees while making a meaningful impact in the community. With competitive pay, flexible working practices, and a comprehensive benefits scheme, we empower our staff to grow professionally and personally, ensuring they have the resources and support needed to excel in their roles. Join us in making a difference for children and families, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Information Advice and Support Service CYP Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at London Borough of Bromley.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from London Borough of Bromley!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like London Borough of Bromley, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at London Borough of Bromley or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to London Borough of Bromley:Before hitting send, make sure to tailor your application specifically to London Borough of Bromley! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at London Borough of Bromley
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
