At a Glance
- Tasks: Provide housing advice and support to prevent homelessness in a vibrant community.
- Company: Join Bexley, a diverse outer London Borough with a strong commitment to social impact.
- Benefits: Competitive salary, excellent pension scheme, generous leave, and bank holidays.
- Other info: Bexley is committed to inclusivity and welcomes applications from all backgrounds.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Knowledge of housing legislation and experience in client support are essential.
The predicted salary is between 28800 - 43200 £ per year.
This post in the housing department at London Borough of Bexley offers an exciting opportunity to play a key role in supporting households struggling with cost of living rises, and to contribute to strengthening the council’s approach to reducing inequalities and disadvantage across the borough.
We are transforming our service to improve homelessness prevention, reduce temporary accommodation and end street homelessness. To be successful in this role, you will have the ability to provide a comprehensive housing advice /options/ statutory homeless service to those in housing need.
This is a fixed‑term contract for up to 1 year. This contract may be extended depending on service needs. We welcome applications from recent graduates and those that have transferable skills and the ability to develop any gaps in knowledge. On the job training will be provided to all successful applicants.
Candidate Profile
- Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.
- Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
- Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.
- Excellent knowledge of negotiation and mediation techniques and their practical application.
For the full list of essential and desirable criteria for this role, please refer to the Person Specification within the Job Description attached.
Please upload your personal statement under the Relevant Experience and Skills section and ensure this fully aligns to the role criteria. This should not be more than two sides of A4.
For an informal discussion about the role please contact Oyinda Ogundiran, Triage and Prevention Service Manager: Oyinda.Ogundiran@bexley.gov.uk
Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent which means it combines the perfect blend of city vibe and the tranquillity of Kent. It has award‑winning parks, open spaces, and heritage sites. The borough has excellent transport connections, including the Elizabeth Line and proximity to the M25. Bexley offers fantastic amenities such as libraries, leisure centres, and shopping areas. Our borough is also home to numerous primary and secondary schools, as well as further education institutions.
Our Offer to you
We will offer you a package that includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.
Recruitment Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk.
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
We reserve the right to close adverts earlier than the closing date.
Triage and Prevention Officer in Bexleyheath employer: London Borough of Bexley
Bexley is an exceptional employer dedicated to transforming homelessness services, offering a supportive and collaborative work culture that prioritises employee growth and development. With a competitive salary, excellent pension scheme, and generous annual leave, employees enjoy a fulfilling work-life balance in a vibrant borough that boasts excellent transport links and a wealth of amenities. Join us in making a meaningful impact in the community while benefiting from a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Prevention Officer in Bexleyheath
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the latest trends in homelessness prevention and legislation. Show us you know your stuff and can discuss how your skills align with our mission at Bexley.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. We want to see how you build trust and rapport, so make sure you're ready to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Bexley.
We think you need these skills to ace Triage and Prevention Officer in Bexleyheath
Some tips for your application 🫡
Know Your Stuff:Make sure you brush up on your knowledge of the Housing Act and homelessness legislation. We want to see that you understand the ins and outs of the laws and policies that affect our work.
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their applications to show how their experience aligns with the role. Highlight your relevant skills and experiences that match what we’re looking for.
Showcase Your Communication Skills:Since building relationships is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t forget to mention any experience you have in customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at London Borough of Bexley
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Act 2002. Being able to discuss these laws confidently will show that you have the comprehensive knowledge needed for the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully helped clients with housing needs. Highlight your ability to build trust and relationships, as this is crucial for the Triage and Prevention Officer role.
✨Demonstrate a Collaborative Mindset
Be ready to talk about how you’ve worked with various stakeholders in the past. Emphasise your 'can do' approach and how you’ve contributed to a team environment, as collaboration is key in this position.
✨Customer Service Excellence
Think of instances where you delivered high-quality customer service. Be prepared to discuss how you handle complaints and ensure prompt responses, as this aligns with the expectations of providing a streamlined service.
