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- Tasks: Provide housing advice and support to prevent homelessness in a vibrant community.
- Company: Join Bexley, a diverse outer London Borough with a strong commitment to social impact.
- Benefits: Competitive salary, excellent pension scheme, generous leave, and bank holidays.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Knowledge of housing legislation and experience in client support are essential.
- Other info: Bexley is committed to inclusivity and welcomes applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
The Triage and Officer post forms part of the Council’s approach to preventing homelessness in the borough. Your role will be to prevent homelessness in accordance with the provisions of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017, associated Code of Guidance, case law and best practice.
You will be responsible for carrying out in depth interviews with households approaching the Council as homeless, advising customers of the housing options available to them and completing Personal Housing Plans, investigating complex housing situations and issuing decisions in accordance with the Acts.
Location: Bexley Civic Offices.
Candidate Profile
- Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.
- Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
- Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.
- Excellent knowledge of negotiation and mediation techniques and their practical application.
For the full list of essential and desirable criteria for this role please refer to the Person Specification within the Job Description attached.
Our Offer to you
We will offer a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays.
For more information about the benefits package, see the Candidate Information document attached.
Recruitment Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk.
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
We reserve the right to close adverts earlier than the closing date.
For an informal discussion about the role please contact Oyinda.Ogundiran@bexley.gov.uk.
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Triage and Prevention Officer employer: London Borough of Bexley
Contact Detail:
London Borough of Bexley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Prevention Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the latest trends in homelessness prevention and legislation. Show us you know your stuff and can discuss how your skills align with our mission at Bexley.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. We want to see how you build trust and rapport, so make sure you're ready to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Bexley.
We think you need these skills to ace Triage and Prevention Officer
Some tips for your application 🫡
Know Your Stuff: Make sure you brush up on your knowledge of the Housing Act and homelessness legislation. We want to see that you understand the ins and outs of the laws and policies that affect our work.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to show how their experience aligns with the role. Highlight your relevant skills and experiences that match what we’re looking for.
Showcase Your Communication Skills: Since building relationships is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t forget to mention any experience you have in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at London Borough of Bexley
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Act 2002. Being able to discuss these laws confidently will show that you have the comprehensive knowledge needed for the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully helped clients with housing needs. Highlight your ability to build trust and relationships, as this is crucial for the Triage and Prevention Officer role.
✨Demonstrate a Collaborative Mindset
Be ready to talk about how you’ve worked with various stakeholders in the past. Emphasise your 'can do' approach and how you’ve contributed to a team environment, as collaboration is key in this position.
✨Customer Service Excellence
Think of instances where you delivered high-quality customer service. Be prepared to discuss how you handle complaints and ensure prompt responses, as this aligns with the expectations of providing a streamlined service.