Lead Technical Business Analyst in London

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About the role

As a Lead Business Analyst (Technical) within Barnet's Strategy & Innovation directorate, you will play a pivotal role in improving how residents experience services and how the council operates behind the scenes. This is a fast‑paced, highly technical position, working across new and legacy systems to help the organisation take full advantage of emerging technologies, modern platforms and smarter ways of working.

You will lead deep‑dive analysis across the entire technical stack, collaborating with teams across the council to understand business needs, uncover problems, and shape the development of fit‑for‑purpose solutions. You'll act as a bridge between strategy, technology and operational delivery—ensuring new systems align with organisational goals, technical requirements and user needs. A key part of your work will involve exploring and applying new technologies such as AI and robotic process automation (RPA), identifying how these can be effectively used across Barnet's existing technology estate.

You will be part of multidisciplinary teams through discovery, design and implementation, producing governance documentation, setting standards, determining acceptance criteria and ensuring that every product or service delivers an excellent, accessible user experience. This is a role with broad influence across Barnet's £2.7m technology investment portfolio, providing the opportunity to shape digital transformation, improve services for residents and staff. This is a newly created role with significant scope to shape how Barnet adopts new technology, and offers the opportunity to influence strategy, set standards, and deliver meaningful impact for residents. It is a hybrid role – you will be expected to be in our Colindale offices an average of once a week. We also come into the office as required to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days.

About you

You are an experienced and technically capable business analyst who thrives in environments with complex systems, diverse stakeholders and fast-moving technological change. You bring deep systems understanding and can quickly grasp the opportunities and challenges of unfamiliar platforms, using this insight to guide decision-making and define clear, evidence-driven requirements.

With a strong grasp of modern and emerging BA tools, methods and technologies—including analytics, user research and performance insight—you’re adept at designing solutions that are rooted in real user need. You’re comfortable facilitating workshops, navigating difficult problem spaces, building consensus and enabling good design decisions across a wide range of teams and services.

You combine analytical thinking with creativity: able to design complex systems, identify root causes, innovate new approaches and ensure benefits are measured and realised. You manage competing priorities, coordinate work across multiple projects and identify dependencies that could impact delivery.

Your communication style is adaptable—you can translate technical detail for non-technical audiences, influence at all levels of the organisation, and tailor your approach to meet the needs of stakeholders while ensuring services remain user-centred. You’ll be part of a capable team with a growing ability to influence the organisation using new technology, and the opportunity to develop your own career whilst delivering innovative solutions.

What we offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well-being training programmes including confidential employee assistance

How to apply

Read the job description and person specification before clicking 'Apply' to commence the online application form. If you would like any further information about the role before applying, please contact Dave Worley, Head of Digital Strategy.

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.

To deliver Barnet Council's commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.

We support the access to work scheme, further details are available at All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.