At a Glance
- Tasks: Provide a welcoming front-of-house service and manage reception operations.
- Company: Barnet Council, committed to community and employee well-being.
- Benefits: 31 days annual leave, flexible working, lifestyle discounts, and training opportunities.
- Other info: Join a diverse team dedicated to making Barnet a better place.
- Why this job: Be the first point of contact and create exceptional visitor experiences.
- Qualifications: Experience in corporate reception or concierge roles is desirable.
The predicted salary is between 31500 - 38500 £ per year.
This vacancy is open exclusively to redeployees within Barnet Council.
Important Note: This role is graded F. In line with the redeployment criteria, only redeployees currently at Grade F (same grade) or Grade G (one grade higher) are eligible to apply.
About the role:
- Provide a welcoming and professional front-of-house service at Barnet Corporate Reception, ensuring an exceptional visitor experience.
- Responsible for visitor coordination, managing reception operations, delivering high standards of customer service, and providing administrative support.
- Act as the first point of contact for visitors, employees, and stakeholders, maintaining a positive corporate image while ensuring efficient communication and smooth day-to-day reception activities.
Previous experience in a corporate reception, concierge environment is desirable, with the ability to deliver high standards of professionalism, organisation, and customer care.
About you:
As Corporate Reception Concierge you will have the opportunity to be first point of contact for visitors, staff, and stakeholders at Barnet Council’s corporate offices. This role is pivotal in creating a welcoming, professional, and efficient front-of-house experience that reflects the Council’s values and commitment to excellent customer service. The Concierge will manage reception operations, provide information and assistance, and ensure that all visitors feel valued and supported during their time at the Council Buildings.
What we offer:
- 31 days annual leave, plus public and bank holidays
- A comprehensive Flexible Working Policy which supports work-life balance by empowering staff and management to make decisions around when, where, and how work is done
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well-being training programs including confidential employee assistance
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received.
Barnet Council Corporate Concierge (1 Year FTC) (Barnet Redeployees Only) in London employer: London Borough of Barnet
BICS is an exceptional employer, offering a supportive and collaborative work culture that prioritises the professional growth of its staff. As a Clinical Manager, you will benefit from comprehensive supervision and the opportunity to engage in advanced training, such as the Leadership in CYP Mental Health Services postgraduate certificate. Located in Barnet, you will be part of a dynamic multidisciplinary team dedicated to making a meaningful impact on the mental health of children and young people across the borough.
StudySmarter Expert Advice🤫
We think this is how you could land Barnet Council Corporate Concierge (1 Year FTC) (Barnet Redeployees Only) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Borough of Barnet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Borough of Barnet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Barnet Council Corporate Concierge (1 Year FTC) (Barnet Redeployees Only) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Borough of Barnet:Your cover letter is your chance to shine! Tell us why you want to work at London Borough of Barnet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Borough of Barnet!
How to prepare for a job interview at London Borough of Barnet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
