At a Glance
- Tasks: Join our Council Tax team to manage billing and support residents' financial wellbeing.
- Company: London Borough of Barking and Dagenham, a diverse and dynamic local government.
- Benefits: Generous leave, pension scheme, remote work, and discounts on various services.
- Other info: Supportive environment focused on professional growth and community impact.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in local government and knowledge of Council Tax administration required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen to join our Council Tax team as a Council Tax Officer. We are responsible for billing and collecting over £100 million each year from approximately 80,000 households across the borough. This income is vital in funding essential council services that support our communities.
This is not a typical debt collection role - our approach is balanced, resident-focused, and driven by a commitment to both maximising collection and supporting the financial wellbeing of our residents. We take a modern, holistic approach to collection to tailor our approach and deliver fair, proportionate outcomes.
The role is varied and challenging, with all team members contributing across the full range of Council Tax functions, including billing, collection, and enforcement. A knowledge of Council Tax legislation and its practical application is essential.
You will work collaboratively across Revenues services, including Rents, General Income (Sundry Debt), Housing Benefit Overpayments, and Business Rates, ensuring a coordinated approach to collecting income owed to the Council. The role also involves close partnership working with Welfare services and external organisations to ensure vulnerable residents receive appropriate support. Supporting individuals in financial difficulty and helping them regain control of their finances is a core priority of the team.
A key aspect of the role is the ability to assess cases effectively to identify affordability. This role requires sound judgement, and the ability to interpret and assess a wide range of information to inform decision-making. The role also includes investigative work, such as tracing "gone away" debtors and proactively pursuing cases of persistent non-payment. This is an excellent opportunity for a motivated individual who is committed to delivering a fair, effective, and responsive service.
About you
- You are currently working in local government and have experience dealing with Council Tax administration.
- You have a good understanding of the Council Tax process and its interactions with other Revenues, Welfare and Support services.
- You can demonstrate a commitment to delivering excellent customer service, ensuring residents receive the best outcomes.
- You have demonstrable communication skills, both verbal and written and can explain complex matters in plain English.
- You can process a wide range of information to extract relevant key facts.
- You work well under pressure, both independently and part of a team.
- You are driven and can work to set targets.
- Your organisational skills mean that you can prioritise a workload of competing deadlines.
- You are a creative thinker and will challenge the way things are done to improve the way the service is delivered.
- You are fully committed to your ongoing learning and professional self-development.
About us
The London Borough of Barking and Dagenham is one of London's most diverse and dynamic boroughs. We are proud of our strong commitment to tackling the root causes of the challenges facing our communities, guided by a clear ethos of leaving no one behind.
LBBD is a supportive and inclusive employer, dedicated to helping our staff thrive and reach their full potential. We offer a comprehensive range of benefits designed to support your well-being, professional development, and work-life balance. These include generous annual leave entitlement, access to the Local Government Pension Scheme, home-working and employee well-being support services.
Through our Perkbox scheme, staff can enjoy discounts across a wide range of high street retailers and local businesses, as well as savings on travel, holidays, dining, theatre, cinema, and family attractions. At LBBD, we are committed to creating an environment where colleagues feel valued, supported, and empowered to make a meaningful difference to the lives of residents every day.
Revenue Officer employer: London Borough of Barking and Dagenham
The London Borough of Barking and Dagenham is an exceptional employer, dedicated to fostering a collaborative work culture that prioritises community impact and employee development. As a Food Hub Project Lead, you will have the unique opportunity to drive meaningful change in food distribution while benefiting from professional growth opportunities and a supportive environment that values your contributions to tackling poverty and enhancing resilience in our borough.
Contact Details:
London Borough of Barking and Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Officer
✨Dive into Local Government Events
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We think you need these skills to ace Revenue Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for London Borough of Barking and Dagenham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at London Borough of Barking and Dagenham
✨Get to Know Public Sector Values
Before your interview with London Borough of Barking and Dagenham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for London Borough of Barking and Dagenham.
