Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support people experiencing homelessness by coordinating placements and managing essential services.
- Company: Join the London Borough of Barking and Dagenham, a top employer in the UK.
- Benefits: Flexible working, IT support, and a vibrant, diverse community.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Organised, empathetic, and confident with digital tools; experience in housing is a plus.
- Other info: Be part of a supportive team that values collaboration and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about making a difference in the lives of people experiencing homelessness? We are looking for dedicated and proactive Front Line Officers to join our team. These roles are essential in helping deliver high-quality services across our Temporary Accommodation Placement Team, Temporary Accommodation Rent Collection Team, Hostel Services, and Business Support Services. As a Front Line Officer, you will play a key role in supporting the smooth running of our operations. You’ll work closely with colleagues to manage essential tasks, respond to enquiries, maintain accurate records, and ensure that people using our services receive timely and effective support.
What You’ll Be Doing
- Supporting the coordination of placements into temporary accommodation.
- Assisting with rent collection processes, including updating records and following up on payments.
- Helping to manage bookings, service user information, and communication with housing providers.
- Responding to queries from service users, colleagues, and partner organisations in a professional and compassionate manner.
- Preparing letters, reports, and other documents to support service delivery.
- Contributing to the continuous improvement of our systems and processes.
About you
- We’re looking for individuals who are organised and detail-focused, with a strong ability to manage multiple tasks.
- Empathetic and approachable, with excellent communication skills.
- Collaborative, able to work effectively with a wide range of teams and partners.
- Confident using digital tools, including Microsoft Office and internal systems.
- Adaptable and resilient, with a proactive approach to problem-solving.
Experience in housing, homelessness, or public services is a plus, but not essential—we welcome candidates with transferable skills and a commitment to supporting vulnerable people.
About us
This is an exciting time to be part of the London Borough of Barking and Dagenham. Barking and Dagenham Council was awarded the prestigious Investors in People Gold accreditation, making it one of the best employers to work for in the UK 2024. The council supports a model of flexible working, providing the necessary IT so staff can work from any location that meets the needs of the vulnerable people we support. Our borough is vibrant and diverse, and this is something we are proud of. Everything we do as an organisation to serve and support our community is guided by our DRIVE values and behaviours:
- Deliver our best every day – and do what we promise to respond in a prompt, positive way to our community’s needs.
- Inspire others with our attitudes and actions.
- Value people for who they are and what they can do.
- Engage with others to improve our resilience and flexibility.
Front Line Officer in London employer: London Borough of Barking and Dagenham
Contact Detail:
London Borough of Barking and Dagenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Line Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to empathy and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Front Line Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how dedicated you are to making a difference in the lives of those experiencing homelessness.
Be Organised and Detailed: Make sure your application is well-structured and free from errors. We appreciate candidates who can manage multiple tasks, so highlight your organisational skills and attention to detail in your written responses.
Use Clear Communication: Since communication is key in this role, ensure your application reflects your ability to convey information clearly and compassionately. We’re looking for candidates who can respond to queries effectively, so show us your communication style!
Tailor Your Application: Don’t forget to tailor your application to the specific role of Front Line Officer. Mention relevant experiences and skills that align with the job description. And remember, applying through our website is the best way to get your application noticed!
How to prepare for a job interview at London Borough of Barking and Dagenham
✨Know Your Impact
Before the interview, think about how your skills and experiences can make a difference in the lives of people experiencing homelessness. Be ready to share specific examples of how you've supported vulnerable individuals or contributed to community services in the past.
✨Showcase Your Organisational Skills
As a Front Line Officer, you'll need to juggle multiple tasks. Prepare to discuss how you stay organised and manage your time effectively. Bring examples of tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Demonstrate Empathy and Communication
This role requires excellent communication skills and a compassionate approach. Think of scenarios where you've had to communicate sensitive information or support someone in need. Practise articulating these experiences clearly and with empathy.
✨Familiarise Yourself with Digital Tools
Since confidence in using digital tools is essential, brush up on your Microsoft Office skills and any relevant software. Be prepared to discuss your experience with these tools and how they can help streamline processes in the role you're applying for.
