At a Glance
- Tasks: Support people experiencing homelessness by coordinating temporary accommodation and managing essential services.
- Company: Join the London Borough of Barking and Dagenham, a top employer in the UK.
- Benefits: Flexible working, IT support, and a vibrant, diverse community.
- Other info: Be part of a supportive team that values collaboration and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Organised, empathetic, and confident with digital tools; experience in housing is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about making a difference in the lives of people experiencing homelessness?
We are looking for dedicated and proactive Front Line Officers to join our team.
These roles are essential in helping deliver high-quality services across our Temporary Accommodation Placement Team, Temporary Accommodation Rent Collection Team, Hostel Services, and Business Support Services.
As a Front Line Officer, you will play a key role in supporting the smooth running of our operations.
You’ll work closely with colleagues to manage essential tasks, respond to enquiries, maintain accurate records, and ensure that people using our services receive timely and effective support.
- What You’ll Be Doing
- Supporting the coordination of placements into temporary accommodation.
- Assisting with rent collection processes, including updating records and following up on payments.
- Helping to manage bookings, service user information, and communication with housing providers.
- Responding to queries from service users, colleagues, and partner organisations in a professional and compassionate manner.
- Preparing letters, reports, and other documents to support service delivery.
- Contributing to the continuous improvement of our systems and processes.
- Special requirements for this post
- None
About you
We’re looking for individuals who are
- Organised and detail-focused, with a strong ability to manage multiple tasks.
- Empathetic and approachable, with excellent communication skills.
- Collaborative, able to work effectively with a wide range of teams and partners.
- Confident using digital tools, including Microsoft Office and internal systems.
- Adaptable and resilient, with a proactive approach to problem-solving.
Experience in housing, homelessness, or public services is a plus, but not essential—we welcome candidates with transferable skills and a commitment to supporting vulnerable people.
About us
This is an exciting time to be part of the London Borough of Barking and Dagenham.
Barking and Dagenham Council was awarded the prestigious Investors in People Gold accreditation, making it one of the best employers to work for in the UK 2024.
The council supports a model of flexible working, providing the necessary IT so staff can work from any location that meets the needs of the vulnerable people we support.
Our borough is vibrant and diverse, and this is something we are proud of.
Everything we do as an organisation to serve and support our community is guided by our DRIVE values and behaviours: Deliver our best every day – and do what we promise to respond in a prompt, positive way to our community’s needs Inspire others with our attitudes and actions Value people for who they are and what they can do Engage with others to improve our resilience and flexibility.
#J-18808-Ljbffr
Frontline Officer employer: London Borough of Barking and Dagenham
The London Borough of Barking and Dagenham is an exceptional employer, dedicated to fostering a collaborative work culture that prioritises community impact and employee development. As a Food Hub Project Lead, you will have the unique opportunity to drive meaningful change in food distribution while benefiting from professional growth opportunities and a supportive environment that values your contributions to tackling poverty and enhancing resilience in our borough.
Contact Details:
London Borough of Barking and Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by London Borough of Barking and Dagenham.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like London Borough of Barking and Dagenham.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at London Borough of Barking and Dagenham.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at London Borough of Barking and Dagenham. Apply directly through us to stand out!
We think you need these skills to ace Frontline Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of London Borough of Barking and Dagenham. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Frontline Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at London Borough of Barking and Dagenham
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of London Borough of Barking and Dagenham. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
