Service Charge Assistant

Monday to Friday from 9:00am to 6:00pm, with up to two days working from home per week.

We are a successful, forward-thinking firm of residential managing agents with a strong reputation for treating our clients’ properties as if they were our own. Our approach is personal, detail-driven, and service-led—qualities that have allowed us to grow a loyal and expanding client base. We’re now seeking a Service Charge Accounts Assistant to join our young, dynamic and diverse residential property team based in Islington—an easily accessible, vibrant area with excellent transport links.

This is a pivotal role within our team, supporting the smooth financial management of residential portfolios. You’ll be responsible for issuing service charge and ground rent demands, allocating payments efficiently, and managing credit control processes with accuracy and professionalism.

• Work with Property Managers and the Finance Director to load budgets onto MRI Qube promptly.
• Finalise covering letters and commentary for service charge demands.
• Generate and issue service charge and ground rent invoices via post and email.
• Ensure service charge transactions are accurately recorded.
• Calculate and issue on-account charges through MRI Qube.

• Generate and issue payment reminders in line with internal policies.
• Communicate effectively with tenants regarding outstanding charges.
• Log and help resolve disputes, working closely with Property Managers.
• Recommend escalation actions when arrears procedures are exhausted.
• Liaise with third-party debt recovery partners and manage related cases through to resolution.

• Maintain up-to-date central logs of service charges, ground rents, and arrears.
• Provide monthly reporting to Directors.
• Manage communication and workflow with external debt recovery partners.

• Strong ability to work independently and confidently meet deadlines.
• Excellent multi-tasking capability with effective time management.
• Meticulous attention to detail, both numerically and in written work.
• Outstanding organisational skills with a structured, methodical approach.
• Strong interpersonal and communication skills for working with tenants, colleagues, and third parties.
• IT literate, with solid Microsoft Office skills.
• Experience in property management or service charge accounting (advantageous but not essential).
• Working knowledge of MRI Qube (highly advantageous).

A Dynamic, Supportive Culture: Our team is young, diverse, and highly collaborative, fostering an environment where everyone supports one another. We operate with a hands-on, proactive mindset, managing properties with the same care and diligence as we would our own.

Growth & Development: You’ll work closely with senior team members and learn specialist knowledge around service charge management, residential property finance, and credit control. Opportunities to develop expertise in MRI Qube, a leading industry software.

Meaningful Impact: Your work directly contributes to accurate financial management for residents and clients. You’ll play a key role in ensuring transparency, fairness, and efficiency in how we manage service charges and ground rents. We pride ourselves on professionalism, accountability, and exceptional service. Our culture is built on respect, collaboration, and doing the right thing—always.

Hybrid working model with two remote days per week. A dedicated focus on staff well-being and safety. 25 days holiday plus bank holidays, increasing with long service up to 30 days. A supportive team environment with shared resources and a collaborative culture.