At a Glance
- Tasks: Create a welcoming environment and manage day-to-day operations at a luxury residential development.
- Company: Prestigious high-end development with a focus on excellence.
- Benefits: 24 days holiday, bonus structure, and a supportive work environment.
- Other info: Rotational shifts with opportunities for professional growth.
- Why this job: Be the face of luxury living and make a lasting impression on residents and guests.
- Qualifications: Strong attention to detail and exceptional customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
This Head Concierge position is working in a prestigious, high‑end development consisting of 40 luxury apartments, an office unit, and a café.
As the Head Day Concierge, you will play a pivotal front‑facing role in maintaining the building’s reputation for excellence.
You will be responsible for creating a warm, professional, and welcoming environment for all residents, visitors, and contractors, while ensuring the smooth day‑to‑day operation of the front‑of‑house service.
A commitment to exceptional service, strong attention to detail, and the ability to leave a lasting positive impression are essential.
Reporting to: Building Manager and Property Manager Hours of work: Rotational shift patterns 4 days on and 4 days off from 7:00 am to 7:00 pm Holiday allowance: 24 days pro rata (excluding Bank and Public Holidays) paid holiday in any one complete holiday year.
- Bonus structure Supportive and collaborative environment Role and Responsibilities
- Maintain Exceptional Presentation Standards Ensure the reception and concierge areas are consistently clean, organised, and presentable.
This includes proactively addressing any issues that detract from the appearance or smooth operation of the front desk.
- Demonstrate Professionalism and Personal Presentation Uphold a courteous, approachable, and professional demeanor at all times.
A clean, well‑kept uniform and polished appearance are essential to representing the standards of Merano Residences.
- Execute Managerial Instructions Follow all reasonable directions provided by the Building Manager and Property Manager, supporting the delivery of a well‑run and compliant building.
- Build Strong Professional Relationships Act as the first point of contact for residents, contractors, and guests.
Foster positive relationships, handle enquiries efficiently, and ensure every interaction reflects the quality of service expected at a luxury development.
- Manage Key Handling and Logging Procedures Oversee secure handling of resident and contractor keys, ensuring logs are accurately maintained in line with established procedures.
- Conduct Daily Site Walk‑Throughs Carry out routine building inspections to identify maintenance concerns, ensure health
Luxury Residential Head Concierge employer: London Block Management
As a Head Concierge at Merano Residences, you will be part of a prestigious team dedicated to providing exceptional service in a luxurious environment. Our supportive and collaborative work culture fosters professional growth, allowing you to thrive in your role while enjoying generous benefits such as a competitive holiday allowance and a bonus structure. Located in a high-end development, this position offers a unique opportunity to make a lasting impression on residents and guests alike, ensuring that every day is rewarding and fulfilling.
