Luxury Residential Head Concierge in London

This Head Concierge position is working in a prestigious, high-end development consisting of 40 luxury apartments, an office unit, and a café. As the Head Day Concierge, you will play a pivotal front-facing role in maintaining the building’s reputation for excellence. You will be responsible for creating a warm, professional, and welcoming environment for all residents, visitors, and contractors, while ensuring the smooth day-to-day operation of the front-of-house service. A commitment to exceptional service, strong attention to detail, and the ability to leave a lasting positive impression are essential.

Reporting to: Building Manager and Property Manager

Hours of work: Rotational shift patterns 4 days on and 4 days off from 7:00 am to 7:00 pm

Holiday allowance: 24 days pro rata (excluding Bank and Public Holidays) paid holiday in any one complete holiday year.

Bonus structure: Supportive and collaborative environment

Role and Responsibilities:

• Maintain Exceptional Presentation Standards: Ensure the reception and concierge areas are consistently clean, organised, and presentable. This includes proactively addressing any issues that detract from the appearance or smooth operation of the front desk.
• Demonstrate Professionalism and Personal Presentation: Uphold a courteous, approachable, and professional demeanor at all times. A clean, well-kept uniform and polished appearance are essential to representing the standards of Merano Residences.
• Execute Managerial Instructions: Follow all reasonable directions provided by the Building Manager and Property Manager, supporting the delivery of a well-run and compliant building.
• Build Strong Professional Relationships: Act as the first point of contact for residents, contractors, and guests. Foster positive relationships, handle enquiries efficiently, and ensure every interaction reflects the quality of service expected at a luxury development.
• Manage Key Handling and Logging Procedures: Oversee secure handling of resident and contractor keys, ensuring logs are accurately maintained in line with established procedures.
• Conduct Daily Site Walk-Throughs: Carry out routine building inspections to identify maintenance concerns, ensure health & safety standards are upheld, report any hazards, and escalate issues promptly.
• Support Smooth Building Operations: Assist with deliveries, contractor access, resident enquiries, and other operational tasks to help maintain the building’s high standards.

Required Skills and Experience:

• Front-of-House Experience: Previous experience in a concierge, reception, hospitality, or luxury service environment with a strong track record of delivering outstanding customer service.
• Excellent Communication Skills: Confident, clear, and professional communication, both verbal and written, with the ability to engage effectively with residents, colleagues, and external stakeholders.
• Ability to Work Independently and Collaboratively: Self-motivated, dependable, and able to manage responsibilities autonomously while also contributing positively within a team environment.
• Strong Time Management and Problem-Solving Ability: Capable of prioritising tasks, handling unexpected situations calmly, and resolving issues efficiently while maintaining a high standard of service.