Building Manager in City of London

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu.

Holiday: 25 days plus bank holidays.

About us: Merano Residences is an iconic and award-winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence.

Job purpose: The Building Manager will take the lead on all aspects of the day-to-day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent.

Key areas of responsibility:

• Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors.
• Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality.
• Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams.
• Work with the RMC Board and the Managing Agent to deliver a short, medium and long-term strategy for the efficient running of all mechanical, electrical and maintenance services within the building.
• Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner.
• Maintain a basic understanding of employment and property law to ensure compliance with all current legal regulations.
• Review all internal systems and software to ensure efficiency and facilitate improvements where required.
• Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up.
• Be aware of all contractors onsite, and their remit, and monitor activities accordingly.
• Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings.
• Take day-to-day responsibility for the supervision and deployment of all on-site staff.
• Ensure a high level of customer service is provided by all concierge staff at all times.
• Ensure that all staff are well-presented in their uniforms and wear name badges.
• Work with the HR team to ensure all absences are covered efficiently.

Skills and Qualifications:

• High level of education with a special aptitude for English and Maths.
• A degree (or similar) in Business Administration or Estate Management is desirable.
• Computer literate and competent in Word, Excel and PowerPoint or a modern equivalent.
• Ambitious, dynamic and motivated.
• Excellent communication skills.
• Competent negotiation skills are essential.
• Demonstrate a “can do” attitude with excellent problem-solving skills.
• Previous experience in a Team leader role is essential.
• Excellent references will be expected.

Person specification: The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic.

Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.