Branch Coordinator (Sales, Lettings and Marketing)

The Branch Coordinator is responsible for the smooth running of the shop from an administrative side. Sitting front of house in the shop, the employee is required to be well presented, well dressed, organised and a strong communicator. You will be typing, undertaking mail merges, answering the phone, directing calls, dealing face-to-face with clients and contractors, arranging meetings and appointments, updating spreadsheets, preparing contracts and other sales and lettings documents as required, arranging photos/floor plans/EPCs, and preparing weekly reports. The role requires a high degree of organisation and attention to detail, it also offers a unique opportunity to take control and ownership of the position working with the company to grow the business. Career progression to other areas of the business is also possible.

Job Description

• Assist in the day-to-day running of the business, aiding the branch staff
• Updating daily status sheet during and for morning meetings
• Updating the Zoopla Alto database (which feeds portals and website)
• Loading new information into Zoopla Alto (properties, landlords, tenants, applicants, etc.)
• Board ordering / control
• Maintaining property folders and ensuring accurate and up-to-date information is held (T&Cs, ID, etc)
• Photo/floorplan/EPC orders
• Key management
• Vendor packs
• Petty cash
• Process and log card payments
• Prepare and check documents, letters, and write-ups
• Window cards updating and ordering
• General shop issues: coffee machine, electrician, IT, dealing with cleaners, H&S awareness, ordering office supplies / stationery, managing post etc.
• Taking calls and messages and dealing with any client / applicant / registering applicants / tenant queries promptly and professionally.
• Manage the overall presentation of the shop ensuring areas are clear of any hazards, and all facilities are in good working condition
• Reviewing and updating health and safety policies and ensuring they are observed
• Preparing tenancy contracts and ensuring that all details are accurate
• Ensuring all files, databases, and records are up to date and comply with regulations and in-house systems
• To keep up to date with changes in the law and industry standards
• Attending staff meetings (weekly and on an ad hoc basis)
• Keeping Management up to date
• Liaise with in-house departments to achieve the best results for the business
• Proactively look for improvements and opportunities for the betterment of the business
• Carry out other ad-hoc duties from time to time

Marketing Responsibilities

• Creating, capturing, and editing content for all marketing channels (photos, videos, graphics, articles, etc.)
• Writing descriptions, captions, and longer-form content such as articles and updates
• Posting and scheduling content across Facebook, Instagram, LinkedIn, and the company website
• Monitoring and tracking social media insights, including follower growth, engagement, and view trends
• Ensuring feed pulls through correctly to the website
• Updating the company website with new properties, articles, news pieces, and general content changes
• Collaborating with the Head of Marketing on content planning, approvals, and execution, and actioning marketing tasks across platforms
• Using graphic design and printing platforms such as Canva and Vistaprint
• Designing and producing brochures & flyers to support property promotions, brand visibility, and recent sales/lets
• Creating and developing sponsorship opportunities and external partnerships for the company
• Canvassing: preparing and sending marketing letters to homeowners to generate valuations, instructions, and increase brand visibility

Role Requirements

• Customer-focused, courteous, and polite at all times, including while under pressure
• IT literate and proficient in the use of Microsoft Office, and other property databases/websites
• Knowledge of Zoopla Alto would be beneficial, not essential
• Have a minimum of two years experience working in an office environment
• Sales & Lettings experience beneficial, not essential
• Ambitious, dynamic and motivated
• Willing to be innovative and streamline systems
• Strong communicator, both verbally and written, with good use of grammar and spelling
• Strong at timekeeping and time management
• Great organisation skills
• Self-sufficient in terms of dealing with issues and equally adept at raising issues to management as required
• Full clean UK driving licence a benefit
• To be able to work with a wide range of people, such as solicitors, contractors, cleaners, suppliers and in-house departments
• The ability to make good working relationships with a wide range of people
• The ability to work under pressure
• Being professional and maintaining company etiquette inside and outside working hours

Training

Training will be provided on the job internally. You will also be required to attend CPD courses and attend courses on an ad-hoc basis. If you do not already hold it, you will be required to obtain the Level 3 Technical Award in Residential Sales, Letting and Property Management within 6 months of employment.