At a Glance
- Tasks: Provide expert advice on bikes and custom builds while delivering top-notch customer service.
- Company: Join a vibrant independent bike shop with a passion for cycling.
- Benefits: Enjoy staff discounts, community involvement, and a friendly work environment.
- Other info: Work in a dynamic shop with opportunities for growth and community engagement.
- Why this job: Be part of a cycling hub and help customers create their dream bikes.
- Qualifications: Strong bike knowledge, sales experience, and a passion for cycling are essential.
The predicted salary is between 28000 - 30000 £ per year.
About London Bike Studio
London Bike Studio is an independent bike shop and workshop in Stoke Newington, North London. What started as a small garage workshop has grown into a busy cycling hub serving commuters, everyday riders, and enthusiasts. We have an excellent reputation for outstanding customer service, a great workshop, and the best dog in town.
This is a Sales role, but with a strong focus on premium bikes, custom builds and technical customer advice, whilst helping to create a welcoming, knowledgeable and professional experience for everyone who walks into the shop. This is a front-of-house role focused on customer service, retail sales, and supporting the day-to-day running of the shop floor. You’ll work closely with the Retail Manager and workshop team to ensure customers receive great service from the moment they arrive.
More importantly, we’re looking for someone who genuinely loves bikes. Whether it’s helping a commuter choose the right lock, specifying components for a custom project, or getting excited about the latest products, you’ll be someone who enjoys talking bikes all day and helping customers make informed decisions. London Bike Studio has developed a reputation for custom builds, premium components, and thoughtful advice. While much of the role involves supporting day-to-day retail operations, you’ll also play an important part in helping customers bring dream builds to life and turning ideas into finished bikes.
Key Responsibilities
- Providing excellent, friendly, and knowledgeable customer service
- Offering advice to help customers choose the right bikes, parts, and accessories
- Handling sales through our POS system and managing special orders
- Opening the till and preparing the shop for the trading day
- Responding to customer phone calls and emails
- Keeping the shop floor organised, clean, and well merchandised
- Assisting with stock control, restocking, and visual merchandising
- Receiving deliveries and notifying customers about special orders
- Reporting stock gaps and customer feedback to the Retail Manager
- Managing showroom display stock and seasonal ranges
- Liaising with customers and suppliers on custom bike builds
- Assisting with the specification and planning of custom bike projects
- Handling warranty claims professionally and efficiently
- Ensuring health and safety standards are followed at all times
We’re Looking for Someone Who
- Is personable, friendly, confident, and shows strong initiative
- Has excellent knowledge of bikes, components and accessories
- Is passionate about cycling and enjoys sharing that enthusiasm with customers
- Has experience in a similar role within the bike industry
- Brings strong sales experience and understands customer needs
- Has the technical knowledge to advise customers on custom builds from frame to end
- Can confidently discuss groupsets, wheelsets, finishing kit and bike fit considerations
- Can work full-time, 5 days per week, including one weekend day
- Has excellent spoken and written English
- Is organised and able to manage a busy shop floor environment
- Has experience using POS systems and workshop scheduling software
- Is comfortable using digital tools in a fast-paced retail environment
Take a look at our website and Instagram to get a feel for who we are, what we stand for, and the kind of work, bikes and fun you can expect as part of the team.
What We Offer
- A friendly, independent bike shop environment full of passionate people.
- The chance to be part of a growing cycling community hub
- Staff discounts on bikes, parts and accessories
- Opportunities to contribute to events, courses and community projects
SALES & CUSTOM BUILD SPECIALIST employer: London Bike Studio
London Bike Studio is an exceptional employer that fosters a vibrant work culture where passion for cycling meets professional growth. Located in the heart of Stoke Newington, employees benefit from a supportive team environment, opportunities for skill development in custom bike builds, and the chance to engage with a community of fellow bike enthusiasts. With a focus on excellent customer service and expert knowledge, this role offers a rewarding experience for those looking to make a meaningful impact in the cycling world.
StudySmarter Expert Advice🤫
We think this is how you could land SALES & CUSTOM BUILD SPECIALIST
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like London Bike Studio, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like London Bike Studio!
We think you need these skills to ace SALES & CUSTOM BUILD SPECIALIST
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at London Bike Studio, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at London Bike Studio and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show London Bike Studio that you’re ready to jump in and contribute right away!
How to prepare for a job interview at London Bike Studio
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
