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For Companies At a Glance
- Tasks: Oversee daily hotel operations, ensuring guest satisfaction and staff performance.
- Company: Join The Landing Hotel, a boutique hotel with a friendly team.
- Benefits: Competitive salary, 33 days leave, training, and wellbeing support.
- Why this job: Make a real impact in hospitality while leading a passionate team.
- Qualifications: Exceptional customer service skills and experience in hospitality management.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 51000 - 55000 £ per year.
A great opportunity for an experienced and enthusiastic Operations Manager has arisen at our independent boutique hotel - The Landing Hotel. London Biggin Hill Airport strives to be London's preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We demonstrate integrity, innovation, professionalism, accountability and respect.
The Role
The Operations Manager oversees the daily functions of the hotel, including the front desk, housekeeping, food and beverage, maintenance, and events. The role is responsible for ensuring high levels of guest satisfaction, staff performance, and profitability through effective budget management, enforcement of operational standards, guest satisfaction, and cross-department coordination. Reporting to the Hotel Director, the Operations Manager plays a key role in delivering consistently excellent service across all departments.
You will be joining a professional and friendly hotel team, dedicated to ensuring guest expectations are exceeded. You will need a range of experience and skills which include:
- Exceptional customer service and communication skills
- Able to work collaboratively with colleagues and stakeholders
- Experience of working in a food and beverage environment
- Experience of leading others in hospitality
- Sales and events management experience
- Experience of using a hotel PMS (we use Guestline)
- Financial literacy, experience of forecasting and budgeting
- Analytical skills and attention to detail
Benefits
The salary for this role is £51k - £55k based on experience, for a 42 hour week on a shift pattern across 7 days a week.
- 33 days annual leave inclusive of bank holidays
- Ongoing training and development opportunities
- A focus on colleague wellbeing and support and an employee assistance programme
- Free onsite carparking and discounted EV charging
- Food and beverage discounts at The Landing Hotel and Lookout Coffee Shop
- Access to a benefit platform with retail and leisure discounts
- Enhanced company pension scheme
Closing Date: 11th January 2026
Interview Dates: 19th - 21st January 2026
Please note that applications may be considered upon receipt. Early applications are encouraged as we reserve the right to close the recruitment process once we receive sufficient applications for the role.
Operations Manager employer: London Biggin Hill Airport
Contact Detail:
London Biggin Hill Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Landing Hotel. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Understand their commitment to guest satisfaction and think of examples from your past experiences that showcase how you align with their mission.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've successfully managed teams in the past, particularly in high-pressure situations. We want to see how you can inspire and motivate others!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and leadership experience, as well as any relevant financial or operational skills. We want to see how you fit into our hotel team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for The Landing Hotel. Be sure to mention specific experiences that align with our values of integrity and professionalism.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Did you improve guest satisfaction scores or streamline operations? We love to see quantifiable results that demonstrate your impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at London Biggin Hill Airport
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Landing Hotel and its operations. Research their services, values, and any recent news. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed staff, resolved conflicts, or improved team performance. Be ready to discuss how you can bring that experience to The Landing Hotel.
✨Highlight Customer Service Excellence
Exceptional customer service is key in hospitality. Think of specific instances where you went above and beyond for guests or improved guest satisfaction. Share these stories during your interview to illustrate your commitment to high standards.
✨Prepare for Financial Questions
Since the role involves budget management and financial literacy, brush up on your knowledge of forecasting and budgeting. Be prepared to discuss how you've handled financial responsibilities in previous roles and how you plan to manage them at The Landing Hotel.
