At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: The Landing Hotel, a unique boutique hotel dedicated to aviation.
- Benefits: Competitive salary, flexible benefits, training opportunities, and discounts.
- Other info: Enjoy a dynamic work environment with great views at London Biggin Hill Airport.
- Why this job: Join a passionate team and make a difference in guest experiences.
- Qualifications: Strong communication skills and a friendly, professional attitude.
The predicted salary is between 28928 - 28928 € per year.
Reporting to the Reception and Events Manager, you will be well presented and knowledgeable to ensure the delivery of exceptional customer service to every guest. Our front of house team are responsible for the first and last impression that our guests receive and as such you will have the ability to ensure everyone is welcomed in a friendly and professional manner.
Checking guests in and out, assisting the Food and Beverage department, maintaining a well-presented environment and building relationships with colleagues and guests alike will be your key responsibilities. You will play a pivotal role in ensuring guests receive a consistently high level of service at all times.
The Landing Hotel is an independent boutique 56 bed hotel that is proudly dedicated to the aviation industry, whilst supporting local businesses and our community. Located at London Biggin Hill Airport and set to the side of runway 03, the hotel offers great views towards London. Facilities comprise of a stylish bar & restaurant offering fabulous dining experiences with breakfast, brunch, afternoon tea and evening dining all being served daily. The kitchen will also provide bespoke catering for the private jet crew and passengers at Biggin Hill Airport.
Benefits
- The salary for this role is currently £28,928 p.a. for a 42 hour week on rostered night shifts to include weekends and bank holidays.
- One full-time or two part-time applicants will be considered.
- Our great flexible benefit package includes ongoing training and development opportunities; a focus on colleague wellbeing and support and an employee assistance programme; access to a benefit platform with retail and leisure discounts; enhanced company pension scheme; colleague discounts at The Landing Hotel and Lookout Coffee Shop.
Please note that we reserve the right to close the vacancy before the published date if a suitable applicant is found. Early applications are therefore encouraged.
Night Guest Services Assistant - The Landing Hotel in Biggin Hill employer: London Biggin Hill Airport
The Landing Hotel is an exceptional employer that prioritises employee wellbeing and professional growth, offering ongoing training and development opportunities in a supportive work environment. Located at London Biggin Hill Airport, our boutique hotel not only provides stunning views but also fosters a strong sense of community by supporting local businesses. With a flexible benefits package and discounts for colleagues, we ensure that our team feels valued and motivated to deliver outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Assistant - The Landing Hotel in Biggin Hill
✨Tip Number 1
Get to know the hotel! Familiarise yourself with The Landing Hotel's unique offerings and its connection to the aviation industry. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend to boost your confidence and ensure you can articulate your experiences clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at The Landing Hotel. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Night Guest Services Assistant - The Landing Hotel in Biggin Hill
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Night Guest Services Assistant role. Highlight your relevant experience in customer service and any skills that align with our focus on exceptional guest experiences. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you have all the latest information about the role and our company. We can’t wait to hear from you!
How to prepare for a job interview at London Biggin Hill Airport
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about how you would handle different guest scenarios, especially during night shifts when things might get a bit quieter. Being able to demonstrate your understanding of exceptional service will really impress them.
✨Show Off Your Presentation Skills
Since the role requires you to be well presented, make sure you dress appropriately for the interview. A smart outfit can go a long way in making a great first impression. Also, practice your body language; a friendly smile and confident posture can help convey professionalism.
✨Familiarise Yourself with The Landing Hotel
Do some research on The Landing Hotel and its unique offerings, especially its connection to the aviation industry. Knowing about their facilities, like the stylish bar and restaurant, will show that you're genuinely interested in the role and the company.
✨Prepare Questions for Them
Think of some thoughtful questions to ask during the interview. This could be about their training programmes or how they support colleague wellbeing. It shows that you’re engaged and eager to learn more about the company culture and expectations.
