London Biggin Hill Airport strives to be London’s preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We demonstrate integrity, innovation, professionalism, accountability and respect.
We are excited to be recruiting a Customer Service Representative on a circa 18-month fixed-term contract to join our friendly team based at the airport.
The Role
Customer Service Representatives are key to ensuring a smooth round the clock operation, delivering optimum efficiency with a drive to provide an exceptional level of customer service, to ensure all experiences within the terminal are memorable.
The successful candidate will be professional, proactive, well-presented and discrete, along with having excellent communication skills enabling them to interact with people at all levels, face to face, on the telephone and by email. Customer Service Representatives work in a busy, demanding environment which often requires quick thinking, multitasking and on the spot decision making.
Benefits
The salary for this role starts from £28,980 p.a. for a 42 hour week on rostered shifts to include weekends and bank holidays.
Our great flexible benefit package includes:-
- Ongoing training and development opportunities;
- A focus on colleague wellbeing and support and an employee assistance programme;
- Access to a benefit platform with retail and leisure discounts
- Enhanced company pension scheme;
- Recognition and long service rewards;
- Free onsite carparking and discounted EV charging;
- Colleague discounts at The Landing Hotel and Lookout Coffee Shop;
The full job description and person specification can be viewed here: Customer Service Representative JD & PS
Closing Date: 21 June 2026
Interview Date: 29 June 2026
Please note that applications may be considered upon receipt. Early applications are encouraged as we reserve the right to close the recruitment process once we receive sufficient applications for the role.
Contact Details:
London Biggin Hill Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (circa 18 Month Fixed-Term Contract) in Biggin Hill
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like London Biggin Hill Airport.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like London Biggin Hill Airport. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to London Biggin Hill Airport.
How to prepare for a job interview at London Biggin Hill Airport
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in London Biggin Hill Airport's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services London Biggin Hill Airport offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
