At a Glance
- Tasks: Manage client accounts and deliver tailored AV solutions for exciting events.
- Company: Leading AV solutions provider with a focus on innovation and client service.
- Benefits: Competitive salary, company pension, birthday off, and fun company events.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
- Why this job: Join a dynamic team and work with cutting-edge AV technology on innovative projects.
- Qualifications: Experience in AV industry and strong client management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Ambien is a leading provider of audio-visual solutions. We specialise in delivering high-quality AV services for a variety of large events, exhibitions, film shoots and clients. Our team is dedicated to innovation, excellence and outstanding client service.
We are seeking an experienced and client-focused Technical Account Manager to join our dynamic London AV team. Based at our head office in London, you will liaise with incoming leads, determine the correct AV solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow your own portfolio of business, ensuring our clients receive exceptional service and support.
- AV solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored AV solutions with estimates and official quotations in a timely manner.
- Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth.
- Project Coordination: Collaborate with internal teams to ensure seamless delivery of AV solutions for client events.
- Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude.
- Industry Experience: Proven experience in managing client portfolios within the AV and events industry.
- Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer.
- Flexible and proactive: With a can-do attitude.
- Team Player: Ability to work collaboratively within a team to deliver exceptional client service.
Competitive Salary: Perks: Company pension, birthday off every year and company events.
Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects.
If you are an experienced Technical Account Manager or a client-oriented Technician who now wishes to have a more office-based role, with a passion for the AV industry and a commitment to exceptional client service, we would love to hear from you. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help us continue to deliver outstanding AV solutions to our clients!
TECHNICAL ACCOUNT MANAGER - EVENTS in England employer: London Audio Visual
Ambien is an exceptional employer, offering a vibrant work culture in the heart of London where innovation and client service excellence are at the forefront. Employees benefit from competitive salaries, a company pension, and unique perks like a birthday off each year, all while working with cutting-edge AV technology on exciting projects. With a strong commitment to employee growth and inclusivity, Ambien provides a supportive environment for Technical Account Managers to thrive and develop their careers.
StudySmarter Expert Advice🤫
We think this is how you could land TECHNICAL ACCOUNT MANAGER - EVENTS in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Audio Visual. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Audio Visual before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TECHNICAL ACCOUNT MANAGER - EVENTS in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Audio Visual:Your cover letter is your chance to shine! Tell us why you want to work at London Audio Visual specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Audio Visual!
How to prepare for a job interview at London Audio Visual
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
