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For Companies At a Glance
- Tasks: Manage client accounts and provide tailored AV solutions for exciting events.
- Company: Join Ambien, a leader in innovative audio-visual solutions.
- Benefits: Competitive salary, company pension, birthday off, and fun team events.
- Why this job: Be part of a dynamic team delivering cutting-edge AV technology.
- Qualifications: Experience in AV industry and strong client management skills.
- Other info: Inclusive culture with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and client-focused Technical Account Manager to join our dynamic London AV team. Based at our head office in London, you will liaise with incoming leads, determine the correct AV solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow your own portfolio of business, ensuring our clients receive exceptional service and support.
Key Responsibilities
- AV solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored AV solutions with estimates and official quotations in a timely manner.
- Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth.
- Project Coordination: Collaborate with internal teams to ensure seamless delivery of AV solutions for client events.
- Communication: Serve as the primary point of contact for your clients, providing timely and effective communication.
- Problem Solving: Address any issues that arise with a proactive and solutions-oriented approach.
- Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude.
Ideal Candidate Profile
- Industry Experience: Proven experience in managing client portfolios within the AV and events industry.
- Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer.
- Ideal Skills: Outstanding organisation and communication skills. Ability to work well under pressure and manage multiple tasks. Flexible and proactive with a can-do attitude. Team Player: Ability to work collaboratively within a team to deliver exceptional client service. Customer Focused: Strong commitment to understanding and meeting client needs.
What We Offer
- Competitive Salary: Reflective of your experience and expertise.
- Perks: Company pension, birthday off every year and company events.
- Dynamic Work Environment: A supportive and collaborative team culture.
- Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects.
If you are an experienced Technical Account Manager or a client oriented Technician who now wishes to have a more office based role, with a passion for the AV industry and a commitment to exceptional client service, we would love to hear from you. Please apply to this position or send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to careers@ambien.co.uk.
Ambien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help us continue to deliver outstanding AV solutions to our clients!
TECHNICAL ACCOUNT MANAGER AT AMBIEN in England employer: London Audio Visual
Contact Detail:
London Audio Visual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TECHNICAL ACCOUNT MANAGER AT AMBIEN in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AV industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from Ambien or any other company, make sure to highlight your experience in managing client portfolios and your technical knowledge in AV solutions. Be ready to share specific examples of how you've exceeded client expectations.
✨Tip Number 3
Prepare for interviews by researching Ambien’s projects and clients. Knowing their work will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your CV and cover letter!
We think you need these skills to ace TECHNICAL ACCOUNT MANAGER AT AMBIEN in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Technical Account Manager role. Highlight your AV industry experience and client management skills to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about the AV industry and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at London Audio Visual
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the latest AV technologies and solutions that Ambien offers. Being able to discuss specific products and how they can benefit clients will show that you're not just a good communicator, but also technically savvy.
✨Client-Centric Mindset
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you exceeded client expectations or solved problems proactively. This will demonstrate your commitment to client service excellence, which is key for the Technical Account Manager role.
✨Practice Problem-Solving Scenarios
Anticipate questions about how you would handle specific challenges in client management or project coordination. Practising these scenarios will help you articulate your thought process and solutions clearly during the interview, showcasing your proactive approach.
✨Show Your Team Spirit
Since collaboration is crucial in this role, be ready to discuss your experiences working within a team. Highlight instances where you contributed to a group effort or helped resolve conflicts, as this will illustrate your ability to work well under pressure and support your colleagues.
