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- Tasks: Lead a dynamic team managing customer accounts and driving income recovery.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Embrace a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in transforming income services and supporting communities.
- Qualifications: Strong leadership skills and knowledge of housing income recovery required.
The predicted salary is between 42668 - 47406 £ per year.
Contract Type: Fixed Term Contract 10 Months
35 hours p/w
Salary: £42,668 per annum to £47,406 per annum (Regional salary)
Reporting Office: Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 22nd May 2026
Interview Dates: w/c 1st June 2026
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Join our Income Management Team at L&Q:
This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have an analytical mindset then this is the role for you.
You will lead a team of 5-10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8 million. You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.
Your impact in the role:
- Lead and develop a high-performing income recovery team
- Oversee arrears from early intervention to enforcement
- Build strong partnerships with internal and external stakeholders
- Use data to drive decisions and improve outcomes
- Shape the future of income services through transformation and innovation
What you'll bring:
- Strong leadership and housing income recovery expertise
- Knowledge of Housing Law, Welfare Reform, and legal processes
- Analytical mindset and excellent communication skills
- Confidence to lead through challenges and drive results
If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Housing Income Manager in Warrington employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at L&Q on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Housing Income Managers. Think about how your experience aligns with their needs, especially around leadership and income recovery.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles to drive decisions and improve outcomes. This is key for the role, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at L&Q.
We think you need these skills to ace Housing Income Manager in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing income recovery and leadership. We want to see how your skills align with the role of Housing Income Manager, so don’t hold back!
Showcase Your Analytical Skills: Since this role requires an analytical mindset, include examples of how you've used data to drive decisions in your previous roles. We love seeing how you’ve tackled challenges and improved outcomes!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, welfare reform, and the legal processes involved in income recovery. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in challenging situations. Highlight your ability to drive results and foster a high-performing environment. This is crucial for the Housing Income Manager position, so make it a key part of your discussion.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to inform your decisions in previous roles. Whether it's improving outcomes or managing arrears, demonstrating an analytical mindset will resonate well with the interviewers.
✨Emphasise Collaboration
Since the role involves working with various stakeholders, think of examples where you've successfully collaborated with others to achieve a common goal. This will show that you can build strong partnerships, which is essential for driving the progression of cases.