At a Glance
- Tasks: Coordinate services, ensuring smooth operations and exceptional customer service for residents.
- Company: Join a dynamic team at L&Q, dedicated to community support.
- Benefits: Starting salary of £28,000, full-time hours, and opportunities for professional growth.
- Other info: Flexible working environment with a focus on teamwork and collaboration.
- Why this job: Be the go-to person for problem-solving and making a real difference in people's lives.
- Qualifications: Experience in customer service, strong organisational skills, and excellent communication abilities.
The predicted salary is between 28000 - 28000 € per year.
We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service. This role is ideal for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results.
Responsibilities
- Act as the first point of contact for residents, staff, contractors and internal teams, delivering excellent customer service across phone, email, CRM and web channels.
- Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.
- Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
- Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.
- Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
- Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
- Escalating safeguarding concerns, risks or service failures in line with policy.
- Ensuring all communication and record-keeping meets quality standards and reflects L&Q values.
Qualifications
- Experience managing high-volume customer or staff queries in a complex environment.
- Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
- Strong IT skills (CRM systems, databases, Outlook, Excel).
- Methodical and detail-focused approach with a commitment to data accuracy.
- Confident communication skills across multiple channels.
- Proactive, solutions-focused mindset with sound judgement.
- Understanding of safeguarding principles.
- Ability to build strong working relationships with a wide range of internal and external partners.
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.
Central Services Coordinator in Trafford employer: London and Quadrant Housing Trust
At L&Q, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and employee development. As a Central Services Coordinator in our Manchester office, you'll enjoy a dynamic environment where your contributions directly impact our residents' experiences, alongside competitive benefits and opportunities for professional growth. Join us to be part of a team that is dedicated to delivering outstanding service while fostering a positive workplace atmosphere.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Central Services Coordinator in Trafford
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for residents and staff, being clear and confident in your communication is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed busy workloads or solved problems in the past. This will demonstrate your ability to handle the demands of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Central Services Coordinator in Trafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing customer queries and multitasking. We want to see how your skills align with the role of Central Services Coordinator, so don’t hold back!
Show Off Your Organisational Skills:In your application, give examples of how you've successfully prioritised workloads and managed competing deadlines. We love a methodical approach, so let us know how you keep everything on track!
Highlight Your IT Proficiency:Since strong IT skills are key for this role, mention your experience with CRM systems, databases, and tools like Outlook and Excel. We’re keen to see how tech-savvy you are!
Communicate Clearly:Your written communication should reflect the confident and proactive mindset we’re looking for. Make sure your application is clear, concise, and free of errors. Remember, this is your chance to make a great first impression!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Central Services Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like managing customer queries and scheduling work.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved issues or improved customer satisfaction, and be prepared to discuss them in detail.
✨Demonstrate Your Organisational Skills
The ability to multitask and manage competing deadlines is crucial for this position. During the interview, highlight your organisational strategies and tools you use to keep track of tasks. You might even want to mention any relevant software you’re familiar with, like CRM systems or Excel.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, the challenges they face, or how success is measured in the role.
