At a Glance
- Tasks: Lead a team to deliver exceptional homeownership services and improve customer experiences.
- Company: Join L&Q, a leading housing association dedicated to quality and community.
- Benefits: Enjoy a competitive salary, generous leave, pension plan, and lifestyle perks.
- Other info: Hybrid working model with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong people management skills required.
The predicted salary is between 57094 - 57094 £ per year.
Contract Type: Fixed Term Contract (12 months), Full Time 35 hours.
Salary: £57,094 Grade: 10
Reporting Office: London, Stratford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 10th July 2026 23:00
Interview Dates: 21st July In person, Stratford Office
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service
- Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L & Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.
Join our Homeownership Team at L&Q: We are recruiting for a customer focused, Homeownership Manager to join our busy department to cover a Maternity Leave. Reporting to a Head of Homeownership, you will have responsibility for managing a team of officers dealing with a broad range of home ownership functions, specifically managing on a day-to-day basis, staircasing (buying further shares), remortgage applications, transfer of ownership enquiries, statutory and non-statutory lease extensions and subletting applications.
The Homeownership Team have responsibility for assisting with around 25,000 home owners across the L&Q portfolio with their resale, shared ownership and lease enquiry related transactions.
We are looking for someone with experience of working in a customer focused environment who can evidence strong people management experience.
In this role you will:
- Lead and manage a team of Homeowner Officers to deliver excellent service in line with agreed departmental service level targets and key performance indicators (KPIs), publishing high quality, concise, informative and analytically written reports on team performance
- Review and utilise lean management techniques to continuously improve the efficiency and effectiveness of all officers, developing team competency by training, mentoring and coaching.
- Work collaboratively across teams, identifying opportunities to improve processes and customer outcomes, and deputising for other Homeownership Managers and Heads of Service where required
- Review and lead on complaints handling and resolution, ensuring all cases are managed in accordance with L&Qs policy and the Housing Ombudsman Code, while using insight to identify trends and implement service improvements
- Deliver outstanding customer service, ensuring all interactions are customer-focused, and building effective relationships with internal and external stakeholders in line with organisational values
Previous experience of working within a homeownership, leasehold & shared ownership team would be desirable for this role.
If you are interested in this role and have the experience required, then apply without delay!
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.
If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out.
About L&Q: We are one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple: to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties home, and we are proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and they are at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We are proud to be recognised for creating an inclusive workplace. We are a Disability Confident Leader (Level 3) and we have introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Team Manager - Homeownership employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and lifestyle benefits. Our inclusive work culture fosters collaboration and innovation, allowing you to make a meaningful impact while supporting a diverse community of homeowners across London and beyond. Join us in our mission to provide high-quality housing and be part of a team that values your contributions and development.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Homeownership
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We think you need these skills to ace Team Manager - Homeownership
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