At a Glance
- Tasks: Lead large-scale construction projects, ensuring timely delivery and quality service.
- Company: Join L&Q, a leading housing association dedicated to community well-being.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real difference in residents' lives through impactful project management.
- Qualifications: Experience in construction project management and strong customer service skills required.
The predicted salary is between 48691 - 48691 £ per year.
Contract Type: Permanent Full Time, 35 hours per week
Salary: £48,691 per annum to £53,725 per annum dependant on experience. Plus Essential Car User Allowance £1,300 per annum
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 30th June 2026 at 11pm
Interview Dates: 13th/15th July 2026 - Face to Face interviews at our Stratford, London office.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Join our Delivery Team at L&Q:
L&Q are looking for an experienced Planned Works Client Lead with a track record in the construction project management of large scale Planned Maintenance & Refurbishment works programmes to properties in a social housing setting. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties & sites in East London and Essex.
Your impact in the role:
Working closely with our partnered contractors, the Planned Works Client Lead will be responsible for the timely delivery and quality of designated large scale planned maintenance and refurbishment programmes. You will be delivering excellent customer service and high-quality cost effective works that have a real and positive impact on our Resident's lives. The role includes being the first L&Q point of contact for residents, partners and stakeholders.
What you'll bring:
- Ability to demonstrate strong experience in the effective project management of large scale planned maintenance / construction works including adherence to Programme timescales, cost control, quality benchmarking, site inspections and sign off of works, whilst achieving high levels of Customer Satisfaction.
- Relevant technical experience in planned maintenance and property upgrading works (Internal and External) and general refurbishment.
- Proven ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes.
- Willingness and ability to take ownership of your designated workstreams - identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing & implementing mitigation measures.
- Good practical knowledge of Health & Safety and CDM Regulations and requirements.
- Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved.
- Ability to identify, instruct and record legitimate Variations, working collaboratively with the L&Q Commercial Team to effectively monitor and manage project costs.
- Ability to effectively chair and minute regular (weekly) progress meetings with our Delivery Partners /contractors.
- Strong customer service experience in dealing directly with residents with empathy and pro-actively resolving any issues / complaints within required timescales.
- Ability to review lessons learned and proactively address issues to reduce complaints arising from Major Works activities.
- It is essential that you are able to demonstrate strong planning, prioritising, tracking, organisational, and administrative skills.
- Effective communication and influencing skills at all levels with all stakeholders is required.
- The ideal candidate will be able to work under pressure, recognising and acting on their own priorities and managing their time effectively.
- Strong IT skills essential. Proficient in use of Microsoft Word, Excel (Advanced) & Outlook.
- A full UK driving license and access to a car is essential for this role as travel to, from and between sites is required.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
Planned Works Client Lead in Slough employer: London and Quadrant Housing Trust
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, employees are empowered to make a meaningful impact in the communities they serve across East London and Essex. Join us to be part of a diverse team dedicated to delivering high-quality housing solutions while enjoying a flexible hybrid working environment.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
