At a Glance
- Tasks: Lead a team of maintenance operatives to ensure high-quality repairs and service delivery.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Inclusive workplace with a focus on diversity and professional growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in maintenance management and strong customer service skills required.
The predicted salary is between 47989 - 47989 £ per year.
Contract Type: Permanent, Full Time, 40 hours per week
Salary: £47,989 per annum to £51,650 per annum dependant on experience
Reporting Office: River House, Sidcup DA14
Working Location: South East London, Lewisham & Bromley
Persona: Agile working (hybrid home, office and site working)
Working Pattern: Shifts between 8 and 5pm Monday to Friday and call outs per rota basis
Closing Date: Friday 10th July at 11pm
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service
- Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our Maintenance Team at L&Q: L&Qs Maintenance Service is looking for a Reactive Supervisor to join the in-house team.
Your impact in the role:
You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager. You will also have links to the wider business area and will liaise with the Housing Management and Property Services teams, Surveying teams, Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.
L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact. We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI's are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.
What you'll bring:
L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents satisfaction and best interests in mind. As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Qs reputation; the focus will be high quality work and on first time fix approach. You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team. You will be confident in liaising with contractors, meeting regularly with the Contracts Managers and reporting any relevant information on performance to them. We expect our Supervisors to have a good understanding of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen. You will already ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.
Managing a team within a Maintenance within Social Housing/ Local Authority
- Clear and Concise written and verbal communication skills
- Knowledge of trades and maintenance
- Ability to deliver KPIs and manage budgets
- Passion for inclusive working practices
- Strong customer service skills
- Able to motivate others to deliver
- Full Manual Driving Licence
If you require any reasonable adjustments at any stage during this process, including application stage, please contact us.
About L&Q: We're one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Maintenance Supervisor in Sidcup employer: London and Quadrant Housing Trust
L&Q is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive benefits such as an excellent pension plan, generous annual leave, and opportunities for volunteering, our Maintenance Supervisors play a vital role in delivering high-quality service to our diverse communities in South East London. Join us to make a meaningful impact while enjoying a flexible working environment and a commitment to diversity and sustainability.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Supervisor in Sidcup
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like London and Quadrant Housing Trust, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Maintenance Supervisor at London and Quadrant Housing Trust.
We think you need these skills to ace Maintenance Supervisor in Sidcup
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at London and Quadrant Housing Trust
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
