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- Tasks: Lead a team of maintenance operatives to ensure high-quality repairs and service delivery.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in maintenance management and strong customer service skills required.
The predicted salary is between 47989 - 51650 £ per year.
Contract Type: Permanent, Full Time 40 hours per week
Salary: £47,989 per annum to £51,650 per annum dependant on experience
Reporting Office: River House, Sidcup DA14
Working Location: South East London, Lewisham & Bromley
Persona: Agile working (hybrid home, office and site working)
Working Pattern: Shifts between 8 and 5pm Monday to Friday and call outs per rota basis
Closing Date: 21st May at 11pm
Interviews will take place on 28th May at our office in Sidcup
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Your impact in the role:
You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.
You will also have links to the wider business area and will liaise with the Housing Management and Property Services teams, Surveying teams, Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.
L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.
We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI's are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.
What you'll bring:
L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents satisfaction and best interests in mind. As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Q's reputation; the focus will be high quality work and on first time fix approach. You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team.
You will be confident in liaising with contractors, meeting regularly with the Contracts Managers and reporting any relevant information on performance to them.
We expect our Supervisors to have a good understanding of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.
You will already ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.
Managing a team within a Maintenance within Social Housing/ Local Authority
Clear and Concise written and verbal communication skills
Knowledge of trades and maintenance
Ability to deliver KPIs and manage budgets
Passion for inclusive working practices
Strong customer service skills
Able to motivate others to deliver
Full Manual Driving Licence
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Maintenance Supervisor in Sidcup employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Supervisor in Sidcup
✨Tip Number 1
Get to know the company culture before your interview. Check out L&Q's values and think about how your experience aligns with them. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to leadership and team management. We want to hear about your past experiences and how you've handled challenges in a maintenance setting.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about their expectations for the Reactive Maintenance Supervisor role shows that you're genuinely interested and ready to engage with the team.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Maintenance Supervisor in Sidcup
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in maintenance supervision. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've successfully managed teams in the past. Share specific examples of how you've motivated your team and handled challenges, especially in a maintenance context.
Highlight Your Customer Focus: Since we pride ourselves on customer service, include examples of how you've ensured resident satisfaction in your previous roles. This will show us that you align with our values.
Apply Early!: Don’t wait until the last minute! We encourage early applications as we might close the advert sooner than the deadline. Head over to our website and get your application in!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of maintenance processes and health and safety regulations, especially around asbestos. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Show Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you motivated your team or handled performance issues. This is key for a Maintenance Supervisor role, so be ready to demonstrate your people management skills.
✨Understand the Company Values
Familiarise yourself with L&Q's values and how they impact their service delivery. Be prepared to discuss how you can embody these values in your work and how you would promote an inclusive environment within your team.
✨Be Data Savvy
Since the role involves meeting KPIs and managing budgets, be ready to talk about your experience with data analysis. Think of specific examples where you've used data to improve performance or predict outcomes, as this will highlight your financial acumen.