Sheltered Housing Assistant

Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our L&Q Living Housing Management Team at L&Q:

Do you take pride in creating safe, supportive environments and delivering outstanding service? Are you passionate about health, safety, and well-being in residential communities? If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents.

We are currently seeking a Sheltered Housing Assistant fluent in Somali to become part of our dedicated Housing Management team. You will be working at our Phoenix Court sheltered housing scheme in the London Borough of Tower Hamlets, supporting residents aged 55 and over. As a key member of our Independent Living service, you will help ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services.

Your impact in the role:

• Resident Support and Customer Service: Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors. You will build meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.
• Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, and monitoring the premises. You will report repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilities remain well-maintained and secure.
• Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs, and use company systems to communicate effectively. You will contribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.
• Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary. You will contribute to the wider team’s success by collaborating on action plans and working closely with any support teams in place.

What you will bring:

• Fluent in Somali: Able to communicate fluently in Somali, in both written and spoken forms, to provide high quality support to our Somalian residents.
• Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism.
• Health & Safety Awareness: Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.
• Organisational Skills: A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively.
• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.
• Team Collaboration: A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.

For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.

About L&Q: We are one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we are proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they are at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We are proud to be recognised for creating an inclusive workplace. We are a Disability Confident Leader (Level 3) and we have introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.