At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and meet KPIs.
- Company: Join London and Quadrant Housing Trust, a leader in community-focused housing.
- Benefits: Enjoy a fantastic pension plan, generous annual leave, and hybrid working options.
- Other info: Flexible working arrangements with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Proven coaching experience and a target-driven mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
London and Quadrant Housing Trust is seeking a Customer Service Assistant Manager in Trafford for a 12-month FTC, full-time. You will lead and inspire a team to provide exceptional customer service while meeting KPIs. The role supports hybrid working arrangements, emphasizing flexibility and strong communication skills.
Benefits include an excellent pension plan, generous annual leave, and more. The ideal candidate brings proven coaching experience and a target-driven mentality.
Closing date for applications is 28th May 2026.
Customer Service Team Lead & Coach (Hybrid) in Sale employer: London and Quadrant Housing Trust
London and Quadrant Housing Trust is an exceptional employer that prioritises employee well-being and professional growth. With a strong emphasis on flexibility through hybrid working arrangements, our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including an excellent pension plan and generous annual leave, ensures a rewarding experience for all team members. Join us in Trafford to lead a dedicated team in delivering outstanding customer service and making a meaningful impact in the community.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead & Coach (Hybrid) in Sale
✨Tip Number 1
Network like a pro! Reach out to current or former employees at London and Quadrant Housing Trust on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Team Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and team leadership. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you met KPIs or improved team performance. Numbers speak volumes, so let’s make them count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Customer Service Team Lead & Coach (Hybrid) in Sale
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to create exceptional experiences for customers.
Highlight Your Coaching Experience:Make sure to emphasise any coaching or leadership experience you have. We’re looking for someone who can inspire a team, so share specific examples of how you've developed others in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Team Lead & Coach. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate your experience and how it fits into their vision.
✨Showcase Your Coaching Skills
Since the role requires proven coaching experience, prepare specific examples of how you've successfully led a team in the past. Think about challenges you faced, how you motivated your team, and the results achieved. This will demonstrate your capability to inspire others.
✨Emphasise Flexibility and Communication
With hybrid working being a focus, be ready to discuss how you manage remote teams effectively. Highlight your communication strategies and how you ensure everyone stays engaged and meets KPIs, regardless of their location.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
