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- Tasks: Lead a team of maintenance operatives to deliver high-quality reactive repairs.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supervising maintenance teams and managing budgets is essential.
- Other info: Dynamic work environment with opportunities for professional growth and community impact.
The predicted salary is between 35000 - 40000 £ per year.
Overview
Title: Reactive Maintenance Supervisor x2
Contract Type: Permanent, Full Time & Fixed term 12 months
Salary: £41,500 per annum to £46,000 per annum dependant on experience
Reporting Office: River House, Sidcup Kent DA14
Work Locations: South London and South West London*
Persona: Agile working (hybrid home, office and site working)
Working Pattern: Shifts between 8 and 5pm Monday to Friday and call outs per rota basis
Closing Date: 6th October at 9am
Interviews will take place on 14th October at our office in Sidcup
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Note: Maintenance Supervisor.doc
About the role
Join our Maintenance Team at L&Q. L&Q’s Maintenance Service is looking for two Reactive Supervisors to join the in-house team.
Positions:
- One 12 month fixed term contract covering our Sout West London patch within Croydon, Wandsworth, Sutton, Kingston upon Thames and surrounding locations
- One permanent contract covering our South London patch within Lambeth and Southwark.
*Candidates should express within their application which position they are interested in applying for, and whether they would like to be considered for both positions.
Your impact in the role
You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.
You will also have links to the wider business area and will liaise with the Housing Management and Property Services teams, Surveying teams Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.
L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.
We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI\’s are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.
What you’ll bring
L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind.
As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach. Ideally we are looking for a supervisor who has had previous experience leading a team and managing performance.
You will be confident and have the essential knowledge to be able to provide appropriate technical advice to operatives on complex jobs and hard fixes.
You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team.
You will be confident in liaising with contractors, meeting regularly with the Contracts Managers and reporting any relevant information on performance to them.
We require our Supervisors to have a good knowledge of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.
You will already have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.
Requirements
- Supervising a team within a Reactive/Responsive maintenance service within Social Housing, Local Authority or similar environment.
- Clear, concise and efficient communication skills, both written and verbal
- Proven technical knowledge of trades and maintenance
- Ability to deliver KPIs and manage budgets
- Passion for inclusive working practices
- Strong customer service skills
- Able to motivate others to deliver
- Full Manual Driving Licence
Previous applicants within the last 12 weeks need not reapply.
If this sounds like you, we would love for you to apply!
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
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Reactive Maintenance Supervisor x2 employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Maintenance Supervisor x2
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you've managed teams in the past. Remember, they want to see how you can motivate and support your team!
✨Tip Number 3
Be ready to share specific examples! When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly outline your achievements. This will help the interviewers see the impact you've made in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and gives you another chance to reiterate why you're the perfect fit for the Reactive Maintenance Supervisor role.
We think you need these skills to ace Reactive Maintenance Supervisor x2
Some tips for your application 🫡
Be Clear About Your Position Preference: When applying, make sure to specify which position you're interested in – the fixed term or the permanent role. If you're keen on both, let us know! This helps us match you with the right opportunity.
Show Off Your Experience: We want to see your relevant experience shining through! Highlight your past roles in reactive maintenance and any leadership experience you've had. This is your chance to show us how you can lead a team effectively.
Keep It Concise: Remember, we have a word limit of 500 words for your application. Be succinct and focus on the key points that showcase your skills and experiences. Less is often more!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to maintenance and repairs. Be ready to discuss specific examples of how you've handled complex jobs in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
As a Reactive Maintenance Supervisor, you'll be leading a team. Prepare to share your experiences in managing teams, motivating others, and handling performance issues. Think of specific situations where you successfully led a team through challenges.
✨Understand the Company Values
L&Q is all about high-quality service and customer satisfaction. Familiarise yourself with their values and be ready to explain how your personal values align with theirs. This will demonstrate that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
