Property Manager 8171 - IMR - Sept 2026

Title: Property Manager - IMR

Contract Type: Fixed Term Contract (3 months) End of January 2027

Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience

Reporting Office: London, Stratford

Working Location: West Ham Lane, Stratford

Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working

Working Pattern: Monday - Friday 9-5

Closing Date: 25th September 2026

Interview dates: Interviews will be held via MS Teams

Role Profile - Property Manager IMR.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...

Join our Property Management Team at L&Q:

We're looking for an experienced and ambitious Property Manager to join our high-performing Intermediate Market Rent (IMR) team. This is an opportunity to manage a diverse portfolio of homes across London while delivering outstanding customer experiences and contributing to the success of one of the UK's leading housing providers.

At L&Q, our Intermediate Market Rent (IMR) portfolio provides high-quality homes at rents below local market levels, helping customers access well-managed, affordable housing in areas where market rents may otherwise be out of reach. With homes located across London our IMR portfolio plays an important role in providing professionally managed, affordable housing for customers who may otherwise be priced out of the local rental market. In this role, you will play a key part in delivering excellent customer outcomes, protecting asset performance and supporting the continued growth of L&Q's IMR portfolio.

As a Property Manager, you will take ownership of a portfolio of homes, ensuring residents receive an exceptional customer experience throughout their tenancy. You will work closely with residents, contractors, managing agents and internal teams to maximise occupancy, minimise voids, support tenancy sustainment and maintain compliance across your portfolio. No two days are the same. This is a varied and rewarding role that requires strong relationship management skills, commercial awareness and a proactive approach to problem solving. You'll be empowered to make decisions, manage your own workload and positively influence outcomes for both residents and the business. You will join a high-performing and supportive team that plays a crucial role in delivering one of L&Q's key private rental products.

This role offers the opportunity to further develop your property management career within one of the UK's leading housing associations. Due to the geographical spread of our portfolio, regular travel across London and the M25 region is required. Therefore, a full driving licence and access to a vehicle for business use are essential.

* You may be required to attend office-based training which may exceed the standard 1-2 days per week, until training has been fully completed.

Your impact in the role including key responsibilities

• Managing a portfolio of Intermediate Market Rent properties and delivering an excellent customer experience throughout the tenancy lifecycle.
• Maximising rental income through effective tenancy management, rent reviews, tenancy renewals and resident retention activities.
• Minimising void periods and supporting the efficient re-letting of properties.
• Managing tenancy matters including inspections, tenancy audits, notices and tenancy changes in line with legal and organisational requirements.
• Conducting occupancy checks and investigations to identify fraud, subletting and tenancy breaches.
• Monitoring arrears cases and working with residents to support tenancy sustainment while protecting income collection performance.
• Working collaboratively with internal teams, contractors and external partners to deliver high-quality property and resident services.
• Ensuring portfolio compliance and maintaining accurate records across all relevant systems.
• Managing customer enquiries and complaints through to successful resolution.
• Supporting business objectives through the effective management and performance of the IMR portfolio.

What you'll bring:

• Experience in residential property management, housing management or lettings within the private rented sector.
• Strong knowledge of tenancy management, including Assured Shorthold Tenancies and associated legislation.
• Experience of managing tenancy renewals, rent reviews and resident retention initiatives.
• Excellent customer service and relationship management skills.
• Experience of handling customer complaints and resolving complex issues.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Commercial awareness and an understanding of occupancy, void management, rent collection and portfolio performance.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office applications and CRM or housing management systems, including Microsoft Dynamics 365.
• Understanding of legal processes relating to tenancy breaches, arrears and possession action.
• A proactive, resilient and solution-focused approach to problem solving.
• The ability to build effective relationships with a wide range of residents, colleagues and external stakeholders.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk