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- Tasks: Lead and mentor a diverse team in Grounds Maintenance while ensuring top-notch service delivery.
- Company: Join a leading UK housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in communities while developing your leadership and coaching skills.
- Qualifications: Experience in Grounds Maintenance and strong customer service skills are essential.
The predicted salary is between 30387 - 30387 £ per year.
Contract type: Permanent full time 36.25 hours per week.
Salary: From £30,387 per annum depending on experience.
Grade: 6.
Reporting Office: Manchester, Trafford.
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required.
Working Pattern: 8 to 4pm.
Closing Date: 11th May 2026 at 11pm.
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme and many more
Key responsibilities:
- Lead the local team on site, mentoring volunteers and new staff members with a diverse background.
- Coach staff with complex behaviours, building their technical, behavioural and life skill capacity through role modelling and coaching.
- Support behaviour modification while training Grounds Maintenance competencies into Operatives and delivering services to customers.
- Perform quality control and ensure the team meets SLA to prevent service failure.
- Ensure customer standards are delivered, time on site is recorded and customers experience of our service is positive.
- Actively learn from customer feedback to improve service delivery.
What you'll bring:
- Good understanding of relevant health and safety regulations in an Estates environment.
- Relevant Grounds Maintenance experience.
- Knowledge of recording the use of vibration (HAV) when using machines.
- Excellent customer service and communication skills.
- Experience of using equipment to maintain green spaces.
- Positive can-do attitude.
- Flexible approach to working hours, particularly in the summertime.
- Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence.
- Knowledge of COSHH law and experience of using mobile devices such as a tablet.
Disclosures and adjustments:
For this post, a successful candidate will need to apply for or be in possession of an Enhanced plus Adult workforce Disclosure Barring Service certificate (DBS) to enable them to work within the team. If you require any reasonable adjustments at any stage during this process, including at application stage, please email lqcareers@lqgroup.org.uk.
About Us:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
Operational Mentor Grounds Maintenance employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Mentor Grounds Maintenance
✨Tip Number 1
Get to know the company! Research our values and mission at StudySmarter. When you understand what we stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral that could boost your chances of landing that Operational Mentor role.
✨Tip Number 3
Prepare for the interview by practising common questions related to Grounds Maintenance. Think about your past experiences and how they relate to the responsibilities of the role. We want to see your passion and expertise shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Operational Mentor Grounds Maintenance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Mentor role. Highlight your relevant Grounds Maintenance experience and any mentoring or coaching you've done. We want to see how you can bring your unique skills to our team!
Show Off Your Skills: Don’t hold back on showcasing your customer service and communication skills. Use specific examples from your past experiences that demonstrate how you’ve successfully interacted with customers or mentored others. This is your chance to shine!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key responsibilities mentioned in the job description, so we know you’re the right fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Grounds Maintenance Stuff
Make sure you brush up on your knowledge of grounds maintenance practices and health and safety regulations. Be ready to discuss your relevant experience and how you've applied it in past roles. This will show that you're not just familiar with the basics, but that you can lead and mentor others effectively.
✨Show Off Your Coaching Skills
Since the role involves mentoring and coaching, think of specific examples where you've successfully guided others. Prepare to share stories about how you've helped team members develop their skills or overcome challenges. This will demonstrate your ability to build capacity in others.
✨Customer Service is Key
Be prepared to talk about your approach to customer service. Think of instances where you've received feedback from customers and how you've used that to improve service delivery. Highlighting your positive attitude and flexibility will also resonate well with the interviewers.
✨Get Familiar with the Tech
Since you'll be using mobile devices and recording equipment usage, make sure you're comfortable discussing any relevant technology. If you have experience with tablets or specific maintenance equipment, mention it! This shows you're tech-savvy and ready to adapt to the role's demands.