At a Glance
- Tasks: Support vulnerable customers by upgrading their telecare systems and providing essential assistance.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community support.
- Benefits: Enjoy 25 days annual leave, health plans, pension, and paid volunteering days.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a real difference in people's lives while gaining valuable experience in customer service.
- Qualifications: Strong customer service skills and a full driving licence required.
The predicted salary is between 26225 - 26225 € per year.
Contract Type: Fixed Term 6 months, Part Time, 29 hours
Salary: £26,225 per annum pro rata
Reporting Office: Fiona Gardens, Manchester
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: Monday, Tuesday, Thursday & Friday. 9:15am to 5:00pm or 8:30am to 4:15pm
Closing Date: 1st June 2026
Benefits Include:
- 25 days Annual Leave rising to 30 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Excellent pension plan and non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our L&Q Living Alert and Response Team at L&Q: If you are a caring individual and have a passion for supporting the most vulnerable in society, apply today to join L&Q Living. L&Q Living currently have an opportunity for a Telecare Response Officer to join our TrustCall team on fixed term basis.
The TrustCall service aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. The team provides alarm call handling, telecare equipment, CCTV and out of hours repairs call handling. This role will support the digital upgrade of L&Q Living's Telecare system.
You will be enabling the digital upgrade of our service throughout Trafford, future proofing safety and security for our customers via a new improved service, providing help, information, support and reassurance to customers in a time of change, ensuring accurate record keeping and updating of paper documentation and CRM system on a daily basis.
What you'll bring:
- Excellent customer service skills with relevant practical work experience in a customer focused environment
- An awareness of issues and barriers older and vulnerable customers face with the ability to identify the needs of others and provide support and guidance
- Excellent communication and interpersonal skills with the ability to make people feel at ease
- Effective time management and organisational skills
- Full current driving licence
If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Telecare Response Officer in Manchester employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture and a range of benefits including generous annual leave, a comprehensive health plan, and opportunities for volunteering. As a Telecare Response Officer in Manchester, you will play a vital role in enhancing the safety and security of vulnerable individuals while receiving full training and support to excel in your position. Join us to make a meaningful impact in the community while enjoying a fulfilling career with ample growth opportunities.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q and their values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can make a difference in the Telecare Response Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! When you talk about your experiences, highlight your commitment to helping vulnerable individuals. Share specific examples of how you've made a positive impact in previous roles – this will resonate well with L&Q’s mission.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Telecare Response Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Telecare Response Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:We want to see your enthusiasm for supporting vulnerable individuals. Share any relevant experiences or motivations that demonstrate your commitment to making a difference in people's lives.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Telecare Response Officer role. Familiarise yourself with the responsibilities, especially around customer service and technical support for digital equipment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves supporting vulnerable customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you made a positive impact on someone's experience, as this will demonstrate your suitability for the role.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. During the interview, practice clear and concise responses. You might also want to highlight any experience you have in making people feel at ease, especially when dealing with sensitive situations. This will show that you can connect with clients effectively.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle real-life scenarios related to the job. For instance, think about how you would approach a situation where a client is anxious about the new digital equipment. Being able to articulate your thought process will showcase your problem-solving skills and empathy.
