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- Tasks: Manage sheltered housing schemes and support residents to live independently.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy 25-30 days annual leave, health plans, and lifestyle benefits.
- Other info: Be part of a diverse team committed to inclusion and sustainability.
- Why this job: Make a real difference in the lives of older residents while enhancing their well-being.
- Qualifications: Experience in housing management or customer service with strong communication skills.
The predicted salary is between 26712 - 28879 £ per year.
Contract Type: Permanent, FT 36 Hours
Salary: £26,712 per annum to £28,879 per annum (Regional salary) depending on experience
Working Location: Stratford, Manchester
Persona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as required
Closing Date: 6th April 2026
Benefits Include:
- 25 days Annual Leave rising to 30 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Excellent pension plan and non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Join our L&Q Living Housing Management Team at L&Q: An exciting opportunity has become available for the right candidate to join us as a Scheme Manager within our Housing Management Team. Independent Living is an integral part of what L&Q Living do, delivering services primarily for our customers aged 55 and over. Our customers are always at the heart of our service. We are an aspirational and forward-thinking team, responsible for delivering quality housing and working with our customers to enable them to maintain their independence and live well by delivering the support they require, encouraging social participation and identifying opportunities to connect with the wider community. We are seeking someone who brings a creative and innovative approach to supporting older people to live independently in their own homes and who has a genuine passion for enhancing their health and well-being. If this sounds like you, we would love for you to apply!
Your impact in the role:
- Providing frontline housing management services to ensure the scheme is fully compliant.
- Proactively engaging with residents, visitors, and contractors to maintain positive communication channels, enhance resident wellbeing, identify support needs, and work with partner agencies to achieve appropriate outcomes.
- Encouraging and supporting residents to make the scheme in which they live a supportive environment for themselves, friends, and other groups in the areas, while embracing technology-assisted processes to enhance the Independent Living offer.
What you'll bring:
- Relevant practical experience in housing management or other customer focused role, with knowledge of service delivery, health and safety and the benefits of assisted technology.
- Excellent customer service skills with the ability to identify the needs of others and provide support and guidance.
- Strong communication and relationship building skills.
- Ability to identify problems and proactively find solutions.
- Sound working knowledge of Microsoft applications, with the ability to collate, analyse and present data.
DBS: For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk. If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Sheltered Housing Scheme Manager in Manchester employer: London and Quadrant Housing Trust
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Scheme Manager in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and mission, especially around independent living and community support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Sheltered Housing Scheme Manager. Highlight your customer service skills and any relevant housing management experience.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for supporting older people shine through. Share specific examples of how you've made a positive impact in previous roles, especially in enhancing well-being and fostering community connections.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sheltered Housing Scheme Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sheltered Housing Scheme Manager role. Highlight your relevant experience in housing management and customer service, and show us how your skills align with our mission to support older people.
Show Your Passion: We want to see your genuine enthusiasm for enhancing the health and well-being of our residents. Share any personal experiences or insights that demonstrate your commitment to independent living and community engagement.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we may close the advert sooner than the deadline. Head over to our website and get your application in!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Make sure you understand the role of a Sheltered Housing Scheme Manager inside out. Familiarise yourself with the responsibilities, especially around independent living and customer engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in housing management or customer-focused positions. Think about times when you've successfully supported residents or improved their wellbeing. This will demonstrate your capability and passion for the role.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and engage with the interviewers, showing that you can build positive relationships with residents and colleagues alike.
✨Embrace Technology
Since the role involves using technology-assisted processes, be ready to discuss your familiarity with relevant tools and applications. Highlight any experience you have with data analysis or presenting information, as this will show that you can leverage technology to enhance independent living services.