At a Glance
- Tasks: Coordinate services, manage queries, and ensure exceptional customer support for residents.
- Company: Join L&Q, a leading housing association committed to social impact.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Be part of a diverse team dedicated to creating inclusive and sustainable communities.
- Why this job: Make a real difference in communities while developing your organisational and communication skills.
- Qualifications: Experience in managing customer queries and strong IT skills required.
The predicted salary is between 28000 - 28000 £ per year.
Contract Type: Permanent, Full time, 36.25 hours per week
Salary: starting from £28,000 per year dependant on experience
Grade: 5
Reporting Office: Manchester, Trafford
Persona: Office Worker, contractual hours to be worked from reporting office
Working Pattern: Monday to Friday 08:00am to 4:00pm
Closing Date: 30th June at 11pm
Interview Dates: 9th July in Manchester
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Previous candidates need not reapply.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Join our Cleanstart Team at L&Q:
Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.
This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results. By joining us, you’re not just stepping into an operational role – you’re becoming part of a company deeply committed to social impact.
L&Q runs a wide range of initiatives designed to support people facing disadvantage, including our award-winning CleanStart programme. CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.
As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.
Your impact in the role:
- As a Central Services Coordinator, you’ll be the first point of contact for residents, staff, contractors and internal teams.
- You’ll manage a high volume of queries, schedule work for our on-site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.
- You’ll work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.
- This role is central to how we deliver services – ensuring customers receive fast, consistent and high-quality support.
- Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.
- Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.
- Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
- Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.
- Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
- Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
- Escalating safeguarding concerns, risks, or service failures in line with policy.
- Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.
What you'll bring:
- Experience managing high-volume customer or staff queries in a complex environment.
- Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
- Strong IT skills (CRM systems, databases, Outlook, Excel).
- A methodical and detail-focused approach with a commitment to data accuracy.
- Confident communication skills across multiple channels.
- A proactive, solutions-focused mindset with sound judgement.
- Understanding of safeguarding principles.
- Ability to build strong working relationships with a wide range of internal and external partners.
If you require any reasonable adjustments at any stage during this process, including application stage, please contact us.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate Values and Strategy Behaviours, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Service Coordinator in Manchester employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Our inclusive work culture fosters collaboration and innovation, allowing you to make a meaningful impact in the community while working in a supportive environment in Manchester. Join us as a Central Services Coordinator and be part of a team dedicated to delivering outstanding service and social change.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London and Quadrant Housing Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London and Quadrant Housing Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London and Quadrant Housing Trust:Your cover letter is your chance to shine! Tell us why you want to work at London and Quadrant Housing Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London and Quadrant Housing Trust!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
