At a Glance
- Tasks: Coordinate services, manage queries, and ensure exceptional customer support for residents.
- Company: Join L&Q, a leading housing association dedicated to social impact.
- Benefits: Enjoy a competitive salary, generous leave, pension plan, and lifestyle benefits.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while developing your organisational and problem-solving skills.
- Qualifications: Experience in managing customer queries and strong IT skills required.
The predicted salary is between 28000 - 28000 € per year.
Contract Type: Permanent, Full time, 36.25 hours per week
Salary: starting from £28,000 per year dependant on experience
Grade: 5
Reporting Office: Manchester, Trafford
Persona: Office Worker, contractual hours to be worked from reporting office
Working Pattern: Monday to Friday 08:00am to 4:00pm
Closing Date: Friday 29th May at 11pm
Interview Dates: W/C Monday 8th June at our office in Stretford, Manchester
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Join our Cleanstart Team at L&Q:
Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.
This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results.
By joining us, you’re not just stepping into an operational role – you’re becoming part of a company deeply committed to social impact. L&Q runs a wide range of initiatives designed to support people facing disadvantage, including our award-winning CleanStart programme. CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.
As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.
Your impact in the role:
- As a Central Services Coordinator, you’ll be the first point of contact for residents, staff, contractors and internal teams.
- You’ll manage a high volume of queries, schedule work for our on-site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.
- You’ll work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.
- This role is central to how we deliver services – ensuring customers receive fast, consistent and high-quality support.
- Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.
- Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.
- Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
- Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.
- Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
- Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
- Escalating safeguarding concerns, risks, or service failures in line with policy.
- Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.
What you'll bring:
- Experience managing high-volume customer or staff queries in a complex environment.
- Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
- Strong IT skills (CRM systems, databases, Outlook, Excel).
- A methodical and detail-focused approach with a commitment to data accuracy.
- Confident communication skills across multiple channels.
- A proactive, solutions-focused mindset with sound judgement.
- Understanding of safeguarding principles.
- Ability to build strong working relationships with a wide range of internal and external partners.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we’re proud to serve diverse communities across London, the South East and North West of England.
Service Coordinator in Manchester employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Our vibrant work culture fosters collaboration and social impact, allowing you to contribute meaningfully to the community while developing your skills in a supportive environment. Join us in Manchester, where you'll be part of a dedicated team committed to making a difference in the lives of our residents.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q and their CleanStart programme. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've successfully managed high volumes of queries or worked collaboratively with teams.
✨Tip Number 3
Dress the part! Even if the role is office-based, making a good first impression is key. Wear something smart and professional to show that you take the opportunity seriously and are ready to represent L&Q well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Central Services Coordinator. We want to see how you can contribute to our team and support our mission!
Show Off Your Organisational Skills:Since this role is all about multitasking and managing a busy workload, be sure to showcase your organisational skills in your application. Give us examples of how you've successfully juggled multiple tasks in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description for the Central Services Coordinator position. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience makes you a perfect fit for the role.
✨Showcase Your Organisational Skills
As this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met, as this will demonstrate your capability to handle the demands of the job.
✨Demonstrate Customer Service Excellence
Since you'll be the first point of contact for residents and staff, it's crucial to highlight your customer service skills. Prepare specific examples of how you've resolved customer queries or improved service delivery in previous roles. This will show that you understand the importance of providing exceptional support.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and the CleanStart programme. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
