At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working and opportunities for personal growth in a diverse workplace.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service leadership and a passion for coaching teams.
The predicted salary is between 37573 - 41541 € per year.
Contract Type: 12-Month FTC, Full Time, 35 hours
Working Pattern: Monday to Friday, shifts between 8:00am and 6:00pm
Salary starting from £37,573 to £41,541 per annum (Regional salary)
Grade: 8
Reporting Office: Nexus House, Manchester, Trafford
Persona: Agile Worker: 20% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 28th May 2026
Interviews will be held over MS Teams during w/c 8th June. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more
Join our award-winning Customer Service Centre at L&Q! At L&Q, we’re passionate about delivering outstanding customer experiences and inspiring teams to achieve excellence. That’s why we’re looking for a dynamic leader to join us and make a real impact in our fast-paced inbound customer service centre.
Your Impact in the Role:
- Leading from the front, setting the standard for excellence and stepping in to support your team when needed.
- Driving performance to meet and exceed KPIs while fostering a culture of accountability and success.
- Acting as a confident and effective coach, inspiring and developing your team to deliver exceptional customer service.
- Promoting collaboration across teams and championing a right-first-time approach for every customer interaction.
- Playing a key role in leading change initiatives, ensuring processes are efficient and customer experiences are consistently outstanding.
What You’ll Bring:
- Proven experience in coaching and developing individual team members while managing departmental operational objectives.
- Strong communication skills and the ability to inspire collaboration across teams.
- Self-motivation and resilience, with an innovative, solution-focused mindset.
- A target-driven approach, consistently striving to meet and exceed KPIs.
- Flexibility to adapt and support colleagues in a fast-paced environment.
If you’re ready to make a real impact and drive performance while putting customers first, apply without delay!
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Assistant Customer Service Manager in Manchester employer: London and Quadrant Housing Trust
L&Q is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, employees are empowered to thrive both personally and professionally. Located in Manchester, the role of Assistant Customer Service Manager provides a unique chance to lead a dynamic team in delivering outstanding customer service while enjoying the flexibility of hybrid working.
Contact Detail:
London and Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Service Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out L&Q's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Assistant Customer Service Manager and be ready to share specific examples.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated teams in the past and how you plan to drive performance at L&Q. They want to see that you can inspire others to deliver exceptional service.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or upcoming projects. This shows your enthusiasm and helps you gauge if L&Q is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Customer Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and leadership. We want to see how your skills align with the role of Assistant Customer Service Manager, so don’t hold back on showcasing your achievements!
Show Your Passion:Let your enthusiasm for delivering exceptional customer service shine through in your application. We’re looking for someone who’s not just qualified but also genuinely excited about making a difference in our customers' lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the job. We appreciate clarity, and it helps us understand your fit for the role better!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Plus, it gives you a better chance to stand out in the crowd!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Know Your Stuff
Before the interview, make sure you understand L&Q's mission and values. Familiarise yourself with their customer service approach and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Customer Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached team members or driven performance in previous roles. Be ready to discuss specific KPIs you've met or exceeded.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations in a fast-paced environment. Think about times when you've had to adapt quickly or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's current challenges or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
