At a Glance
- Tasks: Provide frontline customer support for heating and hot water services.
- Company: Join London and Quadrant Housing Trust's dedicated Energy Team.
- Benefits: Enjoy a hybrid working model and flexible part-time hours.
- Other info: Be part of a supportive team focused on resolving customer issues.
- Why this job: Make a difference by helping customers with essential energy services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24081 - 29433 £ per year.
London and Quadrant Housing Trust (L&Q) Energy Team seeks a part-time Contact Centre Advisor to provide frontline customer support for heating and hot water services. You will handle metering and billing enquiries and arrange engineer visits within a hybrid working pattern from London Stratford or Manchester/Trafford.
The role focuses on delivering excellent customer service, coordinating with Energy Operations Managers and engineers to resolve issues promptly, and contributing to a growing team.
Energy Contact Centre Advisor - Hybrid, Part-Time in London employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Our dynamic work culture fosters collaboration and innovation as we embark on a transformative journey to enhance services for our residents and customers, making it an exciting time to join our dedicated team in delivering impactful change.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Energy Contact Centre Advisor - Hybrid, Part-Time in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like London and Quadrant Housing Trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at London and Quadrant Housing Trust and let us see your personality shine through!
We think you need these skills to ace Energy Contact Centre Advisor - Hybrid, Part-Time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and London and Quadrant Housing Trust.
Get Familiar with Our Brand:Before applying, take some time to learn about London and Quadrant Housing Trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress London and Quadrant Housing Trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which London and Quadrant Housing Trust will surely appreciate.
