At a Glance
- Tasks: Provide excellent customer service and resolve heating and billing enquiries.
- Company: Join L&Q, a leading housing association committed to community and sustainability.
- Benefits: Enjoy a competitive salary, generous leave, pension plan, and lifestyle benefits.
- Other info: Be part of a growing team with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28275 - 28275 £ per year.
Contract Type: Permanent, Part Time, 17 hours per week
Salary: £28,275 per annum (London weighted salary) or £24,545 per annum (Regional salary)
Grade: 3
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday – Friday, shift rota between the hours of 8am – 6pm
Closing Date: 16th November 2026 at 11pm
Interview Dates: 23rd November 2026 via MS Teams
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Join our L&Q Energy Team at L&Q: An exciting opportunity has arisen to join our forward-thinking, Energy Team. With customers being our most important focus, the successful candidate will have a real passion for providing excellent customer service and the desire to make a difference.
Working within the specialist L&Q Energy Customer Services Team our Contact Centre Advisors provide a professional front line service to customers supplied with heating and hot water from our communal and district heating systems.
Your impact in the role: Working to resolve calls on a first contact basis you will assist customers with metering and billing enquiries and help to fix heating and hot water issues, managing schedules and making bookings for engineers. Our Contact Centre Advisors are integral to the L&Q Energy customer experience and play a vital role in supporting our Energy Operations Managers, Heat Metering & Billing Manager, and Engineers to ensure we deliver an amazing customer experience.
With a rapidly expanding heat customer portfolio, growing from 8,000 heat customers to more than 30,000 over the next few years this is an exciting time to join L&Q Energy! We can offer you the opportunity of personal development and career progression, and most importantly career satisfaction.
What you’ll bring: The successful candidate will be customer focused with excellent communication skills, great attention to detail, and be willing to go the extra mile. You will be required to demonstrate the following skills and experience:
- Demonstrable experience delivering excellent customer service in a demanding customer-facing environment.
- Have excellent problem-solving skills to ensure effective results for the customers are achieved.
- Excellent interpersonal skills – both using the telephone, email, and face to face.
- Excellent IT skills with experience in using relevant IT systems and CRM software, and the ability to learn IT packages in Metering & Billing and building management systems.
- Experience in dealing with debt management and the ability to explain and set up payment plans to assist in the debt recovery.
- Experience in the communal heating and metering and billing sector is desirable.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Contact Centre Advisor – L&Q Energy Team in London employer: London and Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering. Our dynamic work culture fosters collaboration and innovation as we embark on a transformative journey to enhance services for our residents and customers, making it an exciting time to join our dedicated team in delivering impactful change.
Contact Details:
London and Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor – L&Q Energy Team in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like London and Quadrant Housing Trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at London and Quadrant Housing Trust and let us see your personality shine through!
We think you need these skills to ace Contact Centre Advisor – L&Q Energy Team in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and London and Quadrant Housing Trust.
Get Familiar with Our Brand:Before applying, take some time to learn about London and Quadrant Housing Trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at London and Quadrant Housing Trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress London and Quadrant Housing Trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which London and Quadrant Housing Trust will surely appreciate.
