Lettings Officer (Part time) 8169 - South East & Kent Region - 2026

INTERNAL only vacancy:

This vacancy is only available to employees of L&Q and its subsidiaries. Any applications received from external candidates will not be progressed.

If anything in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business.

Title: Lettings Officer

Contract Type: Fixed Term Contract to 31st October 2027

Salary: £34,381 to £37,570 per annum (London Weighted) depending on experience

Grade: 6

Reporting Office: Stratford, London, E15

Working Location: South East and Keny region.

Persona: Agile Worker - 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 18th September 2027 - 23:00

Interview Dates: W/C 21st September, interviews to be held via MS Teams.

Benefits include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join Our Lettings Team at L&Q - Lettings Officer

Are you an experienced lettings professional looking for a role where you can make a genuine impact? Join L&Q's revitalised Housing Management Division and take ownership of a varied and rewarding caseload, helping us deliver high-quality homes and outstanding services to our residents.

This is an excellent opportunity to work in a fast-paced, customer-focused environment where your decisions directly influence void performance, rental income and resident satisfaction.

About the Role

As a Lettings Officer, you will play a key role in maximising revenue on our properties while minimising void periods, ensuring homes are let efficiently and in line with L&Q's allocations policy and regulatory requirements.

You will manage your own caseload, working both independently and collaboratively to ensure operational and financial targets are met, while maintaining exceptional standards of customer service.

What You'll Be Responsible For

• Managing a diverse caseload to ensure properties are let quickly, compliantly and in line with policy
• Reducing void turnaround times and maximising rental income
• Delivering excellent customer service and contributing to resident satisfaction targets and KPIs
• Supporting with transfers and providing moving options advice to residents
• Building strong relationships with residents, local authorities and internal teams
• Maintaining accurate records, managing performance data and ensuring system compliance
• Identifying and managing risks within your remit
• Working collaboratively across teams to deliver strong financial and operational outcomes

What We're Looking For

We're seeking someone who thrives in a busy, public-facing role and is confident managing competing priorities with professionalism and accuracy.

Essential skills and experience:

• Proven lettings experience within a housing environment
• Strong understanding of allocations processes and their impact on performance
• Excellent organisation, time management and attention to detail
• Strong communication and stakeholder engagement skills
• Ability to work quickly, proactively and make sound decisions
• Confident using MS Office and housing management systems
• Full UK driving licence and access to a vehicle

Desirable:

• Knowledge of housing or immigration legislation
• Understanding of welfare reform and housing-related benefits
• Experience managing complaints in a customer-focused environment

Your Impact

In this role, you won't just let homes-you'll help shape outcomes. From improving operational performance to supporting residents during key life transitions, your work will directly contribute to L&Q's social mission and long-term success.

If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.